The COVID-19 pandemic has completely upended virtually all aspects of everyday life, one of the most important being the way we access healthcare. Vulnerable populations struggling with all types of conditions, from chronic diseases to mental illness, are finding themselves having to navigate a new access paradigm to connect with their physicians, and many are falling through the cracks, as a result.
Data from Harvard and healthcare technology firm Phreesia indicates that overall outpatient visits plummeted nearly 60 percent from the first week of March to the last. The numbers had stayed low through mid-April. These missed visits represent the potential for a variety of healthcare pitfalls, including lapses in medication adherence, decreased access to potentially lifesaving testing, and other consequences.