In today’s go-go-go world, it’s hard to get people to focus at times. Or is it? Important things like healthcare don’t need to fall by the wayside just because our lives have grown more busy and hectic. Mobile engagement holds the key to motivating, influencing and spurring customers into action by delivering personalized information at the time and in the format best suited for them. But how does one inspire a person consumed by the demands of today’s to-do list world to take immediate action? And more to the point, how can we translate that learning so that people want to receive health and wellness information specific to them and even follows up on the instruction of their healthcare professional? Read More
Most case workers have a daunting and nearly impossible task with hundreds of cases and precious little time, how can they really be there for each person, especially be there in a moment of truth when they are truly needed? Now they can…
We are on a mission to help caseworkers as they are the “true grit” of a healthcare plan, especially Medicaid and Medicare, but it extends to all plans including ACO and MCO. If we want to take costs out the system we need to help them. If we want to improve the quality care provided by caseworkers, we need to provide these dedicated professionals a way to more effectively communicate with their patients and a way to improve the patient to caseworker ratio. Read More
When it comes to engagement the plethora of devices and services available can only go so far. It is the human aspect, that 1:1 connection, which allows companies and consumers to begin a valuable dialogue and become integral to each other’s lives.
Engagement services should go beyond the basic needs of the consumer and be more like a concierge. Imagine having the most personable concierge at your side; either party can initiate a conversation, ask a question, and get answers in-the-moment. The concierge knows your situation and is able to connect you with relevant information in order to improve your life. This is especially needed for engagement services as in the healthcare sector. Read More