Addressing the non-clinical needs of patients to ensure a better hospital experience
In 2017, Sacred Heart Health System – a member of Ascension, the largest non-profit health system in the U.S. and the world’s largest Catholic health system, launched Bedside Concierge™ in their Maternity and Women’s Center and their Cancer Center. The person-centered solution is designed to address the non-clinical, non-emergent “comfort” requests of patients with a cloud-based Bedside Concierge™ that is accessible via any web-enabled device — mobile, tablet, or laptop.
Cater to the non-clinical needs of patients in the Maternity and Women’s Center and in the Cancer Center in real-time.
Redirect the clinical staff to deliver direct patient care.
Increase staff Joy in Practice.
Reduce cost of care delivery.
Improve patient experience.
Fulfill comfort requests while allowing your nursing staff to focus on what they do best
Sacred Heart Hospital Pensacola partnered with GoMo Health to implement and promote Bedside Concierge™ within their Maternity and Women’s Center and Cancer Center. The patients’ in-the-moment comfort care requests are sent directly to the appropriate department that can service them.
“The GoMo Health Bedside Concierge™ is a game changer for the Mother Baby Unit at Sacred Heart Hospital. Our philosophy is to provide the most patient-centered, personalized, pampered experience for our soon-to-be and new moms, and this program enables us to do just that. Our unit nurses are thrilled, too, as this program supports our integrated, holistic approach to patient care – with nurses focuses on the clinical aspects and the patient experience team focused on the comfort needs of patients. It’s a win-win!”