Project Description

sacred heart health system
sacred heart health system

Addressing the non-clinical needs of patients to ensure a better hospital experience

In 2017, Sacred Heart Health System – a member of Ascension, the largest non-profit health system in the U.S. and the world’s largest Catholic health system, launched Bedside Concierge™ in their Maternity and Women’s Center and their Cancer Center. The person-centered solution is designed to address the non-clinical, non-emergent “comfort” requests of patients with a cloud-based Bedside Concierge™ that is accessible via any web-enabled device — mobile, tablet, or laptop.

CLIENT OVERVIEW
Website healthcare.ascension.org/Sites-of-Care/Florida
GoMo Health Solutions Bedside Concierge™

Our Goals

  • Cater to the non-clinical needs of patients in the Maternity and Women’s Center and in the Cancer Center in real-time.

  • Redirect the clinical staff to deliver direct patient care. 

  • Increase staff Joy in Practice.

  • Reduce cost of care delivery. 

  • Improve patient experience.

sacred heart health system

Fulfill comfort requests while allowing your nursing staff to focus on what they do best

Sacred Heart Hospital Pensacola partnered with GoMo Health to implement and promote Bedside Concierge within their Maternity and Women’s Center and Cancer Center. The patients’ in-the-moment comfort care requests are sent directly to the appropriate department that can service them.

Comfort care offerings for the
Maternity and Women’s Center include:

  • Extra pillows and blankets

  • Fresh sheets

  • 24/7 food ordering

  • Vehicle valet service

  • Questions and answers: circumcision, mother and baby discharge

Comfort care offerings for the
Cancer Center include:

  • Extra pillows and blankets

  • Fresh sheets

  • 24/7 food ordering

  • Vehicle valet service

  • Nursing support: appointment scheduling, prescription assistance, nutritionist information, post-treatment support

  • Support groups: classes offered at Sacred Heart, local support agencies, and clergy

sacred heart health system

“The GoMo Health Bedside Concierge™ is a game changer for the Mother Baby Unit at Sacred Heart Hospital. Our philosophy is to provide the most patient-centered, personalized, pampered experience for our soon-to-be and new moms, and this program enables us to do just that. Our unit nurses are thrilled, too, as this program supports our integrated, holistic approach to patient care – with nurses focuses on the clinical aspects and the patient experience team focused on the comfort needs of patients. It’s a win-win!”

Ian Freund, General Manager of Hospital Services, Sacred Heart Health System

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