Scale resources and telehealth support
Facilitating patient engagement, GoMo Chat enables in-the-moment, secure conversations between patients and providers, augmenting care messaging with patient-initiated, real-time communication to guide each patient’s healthcare journey.
This unique frontend messaging system is scalable and can be deployed in minutes, deliver patient or physician communications in-the-moment for call centers, answering services, and health care outreach administrators. Increase productivity of care coordinators with an easy to use instant message like interface, engaging patients in multimedia telehealth with choices of secure SMS, MMS, and video conferencing.
Utilized Across the Continuum of Care
Obtain patient readings, physical and mental health levels.
Call Center Representatives
Deliver clinical support across multimedia to support patients in-the-moment.
Conduct telehealth sessions with patients as needed, sharing necessary documentation for condition management.
Real-time issue reporting, support delivery, and resolution tracking.
Patient or provider-initiated secure chat with no app to download.
Large Scale Enterprise and Call Center Ready
Built for multi-location routing with high volume HCPs and patient users.
Configurable Alerts and Escalations
Define business rules to escalate resources based on queue waiting time of incoming queries.
Create and save answers to FAQs; easily push pre-defined, personalized responses.
Built-in browser notifications immediately alert coordinators of messages in queue including received and wait times.
Customize branding in operator and patient views.