Four Seasons Nursing and Rehabilitation Center is a 270-bed facility in Brooklyn, NY, known for their exceptional inpatient and home-based care services. Four Seasons provides long-term care, short-term care, hospice, adult day health care and hemodialysis. GoMo Health and Four Seasons have partnered to enhance patient post-discharge care with a condition-specific readmission reduction program designed to improve transition to home-based care and improve patient health. The multi-channel, multi-lingual program is designed for both patients and their caregivers.
To enhance patient recuperation, improve post-discharge health and reduce the number of readmissions.
GoMo Health leveraged its proprietary emerging science, BehavioralRx™, the science of patient engagement, to build the program and determine the engagement strategy, approach and content delivered. The following behavioral and cognitive techniques were applied:
- Anchoring Technology: Cognitively connecting the desired action with an existing everyday activity.
- Tailoring Technology: Persuasion through customization
- Tunneling Technology: Guided persuasion
- Conditioning Technology: Reinforcing target behavior
GoMo Health® implemented a Personal Concierge™ pilot program for Four Seasons Nursing and Rehabilitation Center specifically focused on readmission reduction. The program provides five personalized plans-of-care, deployed for 90-days post discharge:
- Joint Care
Patients and caregivers receive up to three care messages per week via email or text message. GoMo Care Messages™ are designed to help patients understand their care plan and better manage their health at home. They receive health-management tips, condition-specific education, general wellness information, reminders, and escalation paths should their health deteriorate. Care messages can also be sent to a caregiver or family members to assist patients with their in-home care.