Close

Sacred Heart Health System, Pensacola, Florida

Project Description

In 2017, Sacred Heart Health System – a member of Ascension, the largest non-profit health system in the U.S. and the world’s largest Catholic health system, launched the Bedside Concierge™ solution in their Maternity and Women’s Center and their Cancer Center. The person-centered solution is designed to address the non-clinical, non-emergent “comfort” requests of patients with a cloud-based Bedside Concierge™ that is accessible via any web-enabled device — mobile, tablet, or laptop.

Goal

To cater to the non-clinical needs of patients in the Maternity and Women’s Center and in the Cancer Center in real-time, redirecting the clinical staff to deliver direct patient care and increasing their Joy in Practice, reducing cost of care delivery, and improving patient experience.

Solution:

Sacred Heart Hospital Pensacola partnered with GoMo Health to implement and promote the Bedside Concierge Solution within their Maternity and Women’s Center and Cancer Center. The patients’ “in-the-moment” comfort care requests are sent directly to the appropriate department that can service them, including:

Comfort care offerings for the Maternity and Women’s Center include:

  • Extra pillows and blankets
  • Fresh sheets
  • 24/7 food ordering
  • Vehicle valet service
  • Monogram Maternity birth design services: birth certificate processing, lactation consultation
  • Questions and answers: circumcision, mother and baby discharge

Comfort care offerings for the Cancer Center include:

  • Extra pillows and blankets
  • Fresh sheets
  • 24/7 food ordering
  • Vehicle valet service
  • Nursing support: appointment scheduling, prescription assistance, nutritionist information, post-treatment support
  • Support groups: classes offered at Sacred Heart, local support agencies, and clergy
Request a demo of Concierge Care