Optimus Healthcare Partners: Improving Medication Adherence and Health Outcomes for Medicare Patients with Chronic Conditions

Client

https://www.optimushealthcarepartners.com/

Solutions

Care Companion™
GoMo Chat™
Care Communications™

Increasing the medication adherence for patients with diabetes, hypertension, and high cholesterol

Optimus Healthcare Partners is a leading accountable care organization (ACO) based in New Jersey. Optimus provides the platform for various healthcare providers (primary care physicians, specialists, and hospitals) to work closely together in delivering improved quality, lower costs, and enhanced experiences to Medicare Fee-for-Service patient populations and commercial populations. Optimus partnered with GoMo Health to increase medication adherence for Optimus Medicare patients with diabetes, hypertension, and high cholesterol who are enrolled with UnitedHealthcare.

This program was created for Optimus Healthcare Partners, an accountable care organization, by GoMo Health in collaboration with UnitedHealthcare, focusing on medication adherence for members with chronic conditions within their Medicare patient population.


The engagement program also focuses on digital health literacy and caregiver involvement with this patient population. A medication refill reminder sent five days before the due date prompts patients to confirm their refill plans, enabling providers to proactively address nonadherence by uncovering and resolving barriers to medication use.

Medicare patients with diabetes, hypertension, and high cholesterol who are enrolled with UnitedHealthcare.

PROGRAM OBJECTIVES: PROGRAM OUTCOMES:
  • Increase medication adherence
  • Improve health outcomes
  • Reduce costly adverse events including unnecessary ED visits and readmissions
 Medication adherence improvement for those who failed adherence the previous year:

  • 6% higher rate of diabetes patients
  • 4% higher rate of hypertensive patients

Patients receiving messages for individual prescriptions were more likely to refill all presciptions
  • Successfully reach Spanish speaking population
 10% improvement in medication adherence among newly diagnosed Spanish speaking patients
  • Educate patients on the importance of medication adherence and lifestyle changes for these conditions
 77% of participants said they clicked on message links most of the time100% said they found the program helpful and would recommend it to a friend

"The GoMo Health Medication Adherence Concierge Program interacts in real-time with our patients with chronic conditions, including those reliant on diabetic and cholesterol medication management, to monitor their use, manage refills and discuss complications as they occur. This in - the moment communication has resulted in an increase in medication compliance and also helps our practices provide proactive care to avoid adverse events."

John Vigorita, MD, MHA, President and CEO, Optimus Healthcare Partners, LLC

Program Components

  • Care Communications:

    Upon enrollment, participants receive text messages that nurture, guide, and support their chronic condition journey. Some messages contain links to online resources with additional educational information in the form of interactive surveys, videos, and music tracks (see Care Companion). Topics include medication education and alerts, condition management, nutrition and lifestyle education, and information for caregivers.

  • Tablet with a heart and information

    Care Companion:

    This cloud-based learning management system (LMS) provides vetted educational content that is personalized by participants’ self-expressed priorities and interests, structured into easy-to-follow sections to promote independent education, learning, and self-care management.

  • GoMo Chat:

    Much like a typical text conversation, GoMo (secure) Chat allows live messaging between participants and their care team, enabling in-the-moment, on demand conversations.

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    Secure Data Collection and Reporting:

    Engagement and experience data is deidentified, analyzed, and reported back to the care team for ongoing quality, clinical delivery, and service improvement.

Find the right solution for you.

Find how out how our personalized engagement solutions can support your organization’s needs, whether it’s managing a chronic condition, reducing emergency department visits, or improving employee health and wellbeing. We’re here to help you drive lasting behavior change and improved outcomes with simple, comprehensive engagement solutions.