INTRODUCING CONCIERGE CARE®
An award-winning, cloud-based suite of
patient engagement solutions
Our Concierge Care® suite of mobile inpatient, outpatient, and community engagement solutions was developed to support the entire continuum of care. Though detailed health risk data collection, analysis, intelligence gathering, and proven behavioral psychology methods, Concierge Care personalizes healthcare while bridging the communication gap between patients, caregivers, and healthcare providers.
IN COMMUNITY, IN HOSPITAL, OR IN HOME
Concierge Care engages plans, providers, patients and members
throughout the continuum of care.
Automate the collection of health risk assessment (HRA) data at health fairs, screenings, and other community outreach events; creating opportunities for increased network integration and market share while reducing care delivery costs through early detection and education.
Provide patient access to the state-mandated information they need to read, understand, and acknowledge receipt of prior to discharge while promoting self-activated learning, satisfying teach-back requirements, assuring print and oral health literacy, and automatically documenting completion in EMRs.
The GoMo Health Bedside Concierge™ is a game changer for the Mother Baby Unit at Sacred Heart Hospital. Ours philosophy is to provide the most patient-centered, personalized, pampered experience for our soon-to-be and new moms, and this program enables us to do just that. Our unit nurses are thrilled, too, as this program supports our integrated, holistic approach to patient care – with nurses focuses on the clinical aspects and the patient experience team focused on the comfort needs of patients. It’s a win-win!Ian Freund
In serving the Western Region of Kenya, The Aga Khan Hospital, Kisumu celebrates the unique and special role of the Mother as a powerful partner in the well-being of our nation. GoMo Health Concierge Care mobile services supplements our commitment of care to our pre-natal patients’ health and wellness by providing useful education directly to their phones.Syed Sohail
ViaCord is passionate about helping families live healthier lives. The very core of everything we do starts with the Mom and we applaud the strength and vitality in which Moms protect and nurture their family’s health and safety. We are happy to be partnering with GoMo Health to enhance our value to Moms, their families, and the hardworking OBGYN providers across the country.Kevin Cunningham
By using the Bedside Concierge™ to submit, process and deliver the non-clinical requests of our patients through each of the departments that can directly service those needs, the cost of patient care is reduced and efficiencies expanded. Bypassing the nursing team for servicing these important “comfort” needs of patients allows us to focus our energies completely on the clinical care of patients in the hospital, enhancing the patient experience, improving our work life and leading us to appreciate the “joy in practice” that was pivotal in our decision of careers in nursing.Susan Giordano
As we look to further extend our patient-centered care approach at HackensackUMC at Pascack Valley, we’re excited to have launched GoMo Health’s Inpatient Satisfaction solution to better service our patients’ non-clinical needs during their stay at our hospital. It’s our goal to combine world-class care with real-time, top-notch service delivery, and Concierge Care allows us to do that.Lauren Zaccardi Samman
A person’s visit to our new Emergency Department may be their first experience with Pascack Valley Medical Center and given the source of their need, they are typically, and understandably, already anxious and oftentimes upset. The GoMo Health Concierge Care Bedside ConciergeTM solution enables our staff to make the patient and their family/caregiver feel more comfortable and cared for, and allows the clinical staff to focus on taking care of the true reason for their visit.Dawnn DePalma
The Trenton Health Team has been working hard to encourage healthy living and to improve the quality of life of those most in need. Incorporating Concierge Care into our pilot program was a clear choice because the platform connects with people in-the-moment, as they are dealing with their health problems, and uses its behavioral approach to empower healthy changes.Greg Paulson
Concierge Care has helped us develop personalized messaging campaigns that are driven by members’ health activity. In our initial project we found that personalized messaging accelerated preventative healthcare adoption in specific groups.Howard Brill, PhD
The GoMo Health Platform is an essential and growing component to our overall member engagement strategy and saves us up to 66% in actual communications costs versus current methods we use today.Donna Deeb
GoMo Health assists us in a significant way by offloading and automating communications that routinely bog down our nurse case managers and service coordination team. This allows us to cost effectively deliver case management interventions to all of our members at the most appropriate level without compromising quality. Our clinical staff can better focus on high-priority cases and achieving desired results.Stephanie Selby
We deeply recognize and celebrate the strength and fortitude of Moms, especially those women living in economically underserved rural communities in Nebraska, where many may receive inadequate prenatal care with limited access to resources. That is why we are so pleased with the team from GoMo Health who has proven to be a devoted partner in investing and adapting its remote care coordination concierge system to fit the needs of rural America.Stephen Lazoritz
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INNOVATING WITH GOMO HEALTH
Take a look at what some of our innovative client partners
are doing with GoMo Health and Concierge Care
Influencing vaccination and well visit compliance
Monroe Plan for Medical Care utilized Concierge Care Transition Support in an effort to increase HPV vaccination compliance among its most at risk members. Personalized engagement, including text (SMS) messaging, led to some surprising results.
Improved quality and compliance scores
Driscoll and El Paso First Health Plans sought to increase well care visit compliance through the use of personalized engagement and appointment reminders utilizing text (SMS) messaging and our Concierge Care Transition Support solution.