In Community, In Hospital, In Home
Improve patient acquisition, retention, and outcomes.
GoMo Health Concierge Care® is a suite of mobile inpatient, outpatient and community education solutions developed to support the continuum of care. Through detailed health risk data collection, behavioral analysis, and intelligence gathering we personalize patient engagement and bridge the communication gap between patients, caregivers, and providers, humanizing technology and providing an easy and intuitive channel for remote engagement.
Patient engagement is key to successful outcomes.
Custom and consistent patient engagement enables individuals to play a more active role in their care management, empowering them to live healthier lives. This is critical for providers and plans given that reimbursements are increasingly tied to volume, length of stay, patient satisfaction scores, and readmissions. Simply stated, the more active people are in their own healthcare, the more likely they are to follow prescribed regimens and live healthier lives – reducing expenses and improving evidence-based outcomes.
Concierge Care® Solutions
Introducing a suite of mobile offerings specifically designed for
in-the-moment patient engagement.
Take community screenings to the next level
A HIPAA secure, web-based solution for participant registration and collection of Health Risk Assessment (HRA) data at health fairs, screenings, and other community education and outreach events. Follow up with each participant — setting appointments while promoting and providing service line specific resources directly related to each patient’s condition(s).
Clinical Trial Concierge™
Supporting clinical trial recruitment, adherence, and engagement
A simplified approach to engage and motivate patients to build trust, activation, and adherence. Our solutions are available and ready to support the needs of BioPharm and med-device sponsors.
Address the non-clinical, non-emergent needs of patients with in-the-moment access to their own “Comfort Concierge.” This interactive resource allows patients to select from a menu of services, communicating requests directly to specific departments to ensure their most comfortable hospital experience while allowing the clinical staff to focus on critical patient care.
Improve patient education and streamline the discharge experience
Automate and improve the discharge experience by delivering pre-discharge educational materials directly to patients for optimal cognition. Viewable from any web-enabled device, Discharge Concierge allows inpatients to review content at their own pace while noting questions and requesting 1:1 time with the nurse for clarification when necessary.
Ensuring smooth transitions & care plan adherance
This mobile-based solution uses behavioral methodology to personalize patient or member engagement and bridge the communication gap between themselves, caregivers, and providers. Transition support delivers “snackable bites” of condition-specific and wellness education to subscribers, motivating them to more effectively self-manage their conditions.
GoMo Chat Secure™
Secure, two-way communication for patients and administrators
This unique frontend messaging system is scalable and can be deployed in minutes, deliver patient or physician communications in-the-moment for call centers, answering services, and health care outreach administrators.
An integrated approach to patient
acquisition, education, and retention.
Reduce Costs and Increase Efficiencies in Patient Care
Strategic health care planning and consistent interactive communication with patients keeps lines of communication open and patients experiencing in-the-moment guidance and support. Improve population health while applying proactive, preventative care reimbursement codes to your mix while increasing revenues.
Secure Data Collection and Analytics
Satisfy meaningful use requirements with the collection and exchange of patient population data, and easily update records in real-time through ongoing patient engagement and feedback.
Empower Your Care Team to Extend Reach & Value to the Home
Allow clinical care staff to focus on patient care, in person through the availability of tools and resources to support remote care management and telehealth, extending the healthcare delivery beyond the confines of your hospital providing reimbursable, transitional care resources.
Improve Patient Satisfaction and Increase Reimbursements
HCAHPS, HEDIS, and STAR ratings are the name of the game when it comes to healthcare reimbursements. Elevate patient experience and service delivery perception with a keen focus not only on the clinical care provided, but the overall inpatient encounter.
Elevate Your Brand in Community as Provider of Personalized Care
Create personalized engagement pathways so that each patient understands their own health care regimen, discharge protocols, resource availability and personal capability to manage their healthcare independently as appropriate. Empowered patients lend to increased compliance and make for a healthier patient population, keeping care costs down, readmissions reduced, and reimbursements maximized.
Personalized, Device-Agnostic, Patient Engagement
Considering each subscriber’s personal needs – whether clinical or comfort-related, our unique solutions “talk” to the consumer in a friendly and familiar voice, easily supporting their immediate needs and discharge protocols by delivering “snackable bites” of information directly to each subscriber how and when they request to receive them. With no app to download, GoMo Health solutions work with smartphones, traditional phones, tablets, desktops, laptops, and more.
The GoMo Health Bedside Concierge™ is a game changer for the Mother Baby Unit at Sacred Heart Hospital. Ours philosophy is to provide the most patient-centered, personalized, pampered experience for our soon-to-be and new moms, and this program enables us to do just that. Our unit nurses are thrilled, too, as this program supports our integrated, holistic approach to patient care – with nurses focuses on the clinical aspects and the patient experience team focused on the comfort needs of patients. It’s a win-win!Ian Freund
In serving the Western Region of Kenya, The Aga Khan Hospital, Kisumu celebrates the unique and special role of the Mother as a powerful partner in the well-being of our nation. GoMo Health Concierge Care mobile services supplements our commitment of care to our pre-natal patients’ health and wellness by providing useful education directly to their phones.Syed Sohail
ViaCord is passionate about helping families live healthier lives. The very core of everything we do starts with the Mom and we applaud the strength and vitality in which Moms protect and nurture their family’s health and safety. We are happy to be partnering with GoMo Health to enhance our value to Moms, their families, and the hardworking OBGYN providers across the country.Kevin Cunningham
By using the Bedside ConciergeTM to submit, process and deliver the non-clinical requests of our patients through each of the departments that can directly service those needs, the cost of patient care is reduced and efficiencies expanded. Bypassing the nursing team for servicing these important “comfort” needs of patients allows us to focus our energies completely on the clinical care of patients in the hospital, enhancing the patient experience, improving our work life and leading us to appreciate the “joy in practice” that was pivotal in our decision of careers in nursing.Susan Giordano
A person’s visit to our new Emergency Department may be their first experience with Pascack Valley Medical Center and given the source of their need, they are typically, and understandably, already anxious and oftentimes upset. The GoMo Health Concierge Care Bedside Concierge™ solution enables our staff to make the patient and their family/caregiver feel more comfortable and cared for, and allows the clinical staff to focus on taking care of the true reason for their visit.Dawnn DePalma
We deeply recognize and celebrate the strength and fortitude of Moms, especially those women living in economically underserved rural communities in Nebraska, where many may receive inadequate prenatal care with limited access to resources. That is why we are so pleased with the team from GoMo Health who has proven to be a devoted partner in investing and adapting its remote care coordination concierge system to fit the needs of rural America.Stephen Lazoritz