CONCIERGE CARE® FOR HEALTH PLANS
Solutions designed to be the driving force behind your Health Plan members’ healthy lifestyles
Building healthy communities together through personalized engagement
As a health plan, your principal focus is to provide managed care services, help improve member quality of care, and reduce cost of care for your targeted populations. Concierge Care addresses the population health management, member/patient experience, and HEDIS reimbursement issues facing health plans.
cost of care
Address risk management
Establish higher quality
measures and HEDIS scores
Reduce ER usage and readmission
Health plan areas of outreach
Not every member can be reached with the same cookie cutter program, which is why GoMo Health offers a number of turnkey and customizable Concierge Care® programs that can be targeted towards different disease states or wellness issues. Using risk stratification, we help care professionals target and personalize messaging so members only receive content and information most relative to their needs. Concierge Care employs text (SMS) messaging, mobile websites, and other technologies to deliver targeted condition information, general wellness tips, instructional videos, incentives, and more to members without the hassle of logging into a portal.
Our customizable, condition-specific programs are available for any wellness issue, including:
- Asthma Wellness
- Baby’s First 15 Months
- Behavior and General Wellness
- Chronic Pain
- Diabetes Wellness
- ED Diversion
- Heart Failure
- Infection and Wound Care
- Lead Poisoning
- Prenatal Wellness
Powered by our flexible platform, member services programs work to provide niche, at-risk groups with specialized remote care and helps healthcare professionals address specific issues, such as onboarding and re-applying for Medicare/Medicaid coverage. Risk stratification and integration with backend systems allow messages to be personalized for better outcomes. With Concierge Care, healthcare professionals can deliver a variety of communications, including motivational reminders, wellness tips, surveys, and more. Our interactive, secure two-way text (SMS) messaging goes above and beyond by enabling members to get the answers they need in-the-moment, during and after hours.
Our member services programs include:
- HEDIS Alignment
- Member Acquisition
- Member Enrollment
- Member Satisfaction
- Retention & Redetermination
- Payment Reminders
With our new special alerts engagement category, healthcare professionals can rapidly distribute need-to-know information to targeted populations for a variety of outcomes.
Our special alerts program allows health care professionals to make members aware of health and situational advisories, including:
- Emergency Alerts
- Ad Hoc Alerts
- Environmental & Seasonal Alerts
- Health Alerts
- Weather Advisories
- Air Quality Index Alerts
- Community & Live Alerts
Take a deeper dive into the Concierge Care solutions for hospitals and health systems
Hospitals and health systems support their patients post-discharge with Personal Concierge, a virtual care coordinator that interactively guides patients and their caregivers through the healthcare journey.
Hospitals and health systems utilize this HIPAA secure, web-based solution for health risk assessment data collection. Community Concierge™ gathers evidence-based data for population health management, early identification of health risks for patients and reduced healthcare delivery costs through proactive care management.
Additional features & services
Our APIs can be integrated with a variety of back-end and EMR/EHR systems for improved data collection, population health management, and efficiency of care.
Call center partnerships
GoMo Health partners with a US-based nurse call center to address member questions and concerns during and after hours as part of our two-way text (SMS) messaging service.
All of our Concierge Care and BehavioralRx solutions and content are available for both co-branding and white-labeling.
Our library of condition-specific information is designed to personalize engagement with actionable content that targets specific demographics, psychographics, or member risk states. Messages and other resources are offered in a wide variety of languages.
Custom program development
All of our Concierge Care Programs are available for customization to target a member population’s exact needs. Our system architects and creatives can develop custom programs designed around any goal, condition, or outcome.