Empowering patients to submit non-clinical comfort requests in their moment of need, ensuring a positive inpatient experience

bedside concierge
bedside concierge

Improving service delivery through personalized patient engagement

Uniquely designed to offload nurses from processing patients’ comfort requests typically submitted through the nurse call button, Bedside Concierge electronically directs those requests to the departments that can service them. At the same time, it refocuses nurses on clinical patient care delivery, increasing their Joy in Practice.

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The science and method of patient engagement is as important to outcomes as the clinical protocols themselves. Using BehavioralRx, a proprietary science, GoMo Health personalizes engagement by leveraging proven cognitive and psychological techniques to stimulate in-the-moment actions.

Learn more about BehavioralRx »

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Assist patients in their moment of need with Bedside Concierge

Bedside Concierge can be easily customized to handle a variety of non-clinical patient requests. Here are just some of the ways that hospitals and other partners are using it.

This solution is right for your organization if your needs include:

  • Reduced cost of care delivery

  • Improved patient satisfaction

  • Real-time data collection

  • 5-star service delivery

  • Increased joy in practice

  • Operational efficiency

  • Increased reimbursements

Client use cases
Bedside Concierge for improved inpatient satisfaction

“By using the Bedside Concierge™ to submit, process and deliver the non-clinical requests of our patients through each of the departments that can directly service those needs, the cost of patient care is reduced and efficiencies expanded. Bypassing the nursing team for servicing these important “comfort” needs of patients allows us to focus our energies completely on the clinical care of patients in the hospital, enhancing the patient experience, improving our work life and leading us to appreciate the “joy in practice” that was pivotal in our decision of careers in nursing.”

Susan Giordano, Chief Nursing Officer, Pascack Valley Medical Center

“A person’s visit to our new Emergency Department may be their first experience with Pascack Valley Medical Center and given the source of their need, they are typically, and understandably, already anxious and oftentimes upset. The GoMo Health Concierge Care Bedside Concierge™ solution enables our staff to make the patient and their family/caregiver feel more comfortable and cared for, and allows the clinical staff to focus on taking care of the true reason for their visit.”

Dawnn DePalma, Patient Experience Manager and Advocate, Pascack Valley Medical Center

“The GoMo Health Concierge Care Inpatient Satisfaction [Bedside Concierge] solution is a real differentiator for us and our patients. It’s a perfect fit with our patient-centered, concierge type culture, engaging patients in their moment of need, and giving them direct access to a “Bedside Concierge” that’s there to support them throughout their stay.”

Lauren Zaccardi Samman, Director of Marketing and Public Relations at HackensackUMC at Pascack Valley

“GoMo Health Bedside Concierge™ is a game changer for the Mother Baby Unit at Sacred Heart Hospital. Ours philosophy is to provide the most patient-centered, personalized, pampered experience for our soon-to-be and new moms, and this program enables us to do just that. Our unit nurses are thrilled, too, as this program supports our integrated, holistic approach to patient care – with nurses focuses on the clinical aspects and the patient experience team focused on the comfort needs of patients. It’s a win-win!”

Ian Freund, General Manager of Hospital Services, Sacred Heart Health System

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