GOMO CHAT™

HIPAA compliant healthcare conversations

62% of consumers would be open to virtual care treatment options as an alternative to in-office visits

GoMo Chat enables in-the-moment, secure conversations between patients and providers, augmenting Care Messages™ with patient-initiated real-time communication to guide each patient’s health care journey and scale provider resources. A fully HIPAA-compliant solution, GoMo Chat works to facilitate patient engagement and improve outcomes.

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Used by professionals across the healthcare industry

Case/Nurse Managers

Obtain patient readings, physical and mental health metrics (ex:  weight, blood pressure, glucose levels).

Physicians

Conduct telehealth sessions with patients as needed, sharing necessary documentation for condition management.

Call Center Representatives

Deliver clinical support using multimedia to guide patients in-the-moment, sharing supporting materials including imagery, video, and audio.

Physician Liaisons

Real-time issue reporting, support delivery, and resolution tracking.

Schedule a Demo to See it in Action
concierge care surveys

Users of GoMo Chat enjoy these benefits

  • Easy Access
    Text-initiated, with no app to download

  • Real-Time Communication
    Immediate answers to clinical questions

  • Resources
    Supporting resources delivered via text ongoing reference

  • Virtual Care
    Reduced need for the inconvenience of in-person appointments

GoMo Chat is right for your organization if your needs include

  • Cloud-Based Communications
    Easily manage conversations from any computer

  • Time Savings
    Deliver immediate quality care in a virtual setting

  • Cost Savings
    Decrease the cost of care delivery

  • Increased Joy In Practice
    Allow staff to focus on healthcare, not communication

Chat features & capabilities

Scalable &
Call Center Ready

Built for multi-location routing with high volume usage in mind.

Quick Response
Templates

Create and save responses to FAQs while including custom variables to create a personalized experience.

Desktop
Notifications

Built-in browser notifications immediately alert coordinators of incoming messages and wait times.

Alerts
& Escalations

Configure business rules to escalate resources based on queue wait time of incoming messages and participant responses.

HIPAA Compliant
Secure Messaging

Fully HIPAA compliant solution that allows organizations to safeguard protected health information. Choose when to send secure messages which require a login to an online portal.

Branding
& White Labeling

Customize the experience to match your organization’s branding. Text-enable existing customer service numbers for a seamless user experience.

Chat
Logs

Log chat histories with individual patients/members so your team is always up-to-date on the latest interactions.

User
Management

Easily manage users and customer databases with tiered access and user capabilities.

Reports
& Analytics

Collect data on message usage, response time, interactions and more to continually streamline and improve operations.

Ready to learn more about GoMo Chat? Schedule a demo today.

Schedule a GoMo Chat Demo