HIPAA compliant healthcare conversations
62% of consumers would be open to virtual care treatment options as an alternative to in-office visits
GoMo Chat enables in-the-moment, secure conversations between patients and providers, augmenting Care Messages™ with patient-initiated real-time communication to guide each patient’s health care journey and scale provider resources. A fully HIPAA-compliant solution, GoMo Chat works to facilitate patient engagement and improve outcomes.
Used by professionals across the healthcare industry
Text-initiated, with no app to download
Immediate answers to clinical questions
Supporting resources delivered via text ongoing reference
Reduced need for the inconvenience of in-person appointments
Easily manage conversations from any computer
Deliver immediate quality care in a virtual setting
Decrease the cost of care delivery
Increased Joy In Practice
Allow staff to focus on healthcare, not communication
Chat features & capabilities
Call Center Ready
Built for multi-location routing with high volume usage in mind.
Create and save responses to FAQs while including custom variables to create a personalized experience.
Built-in browser notifications immediately alert coordinators of incoming messages and wait times.
Configure business rules to escalate resources based on queue wait time of incoming messages and participant responses.
Fully HIPAA compliant solution that allows organizations to safeguard protected health information. Choose when to send secure messages which require a login to an online portal.
& White Labeling
Customize the experience to match your organization’s branding. Text-enable existing customer service numbers for a seamless user experience.
Log chat histories with individual patients/members so your team is always up-to-date on the latest interactions.
Easily manage users and customer databases with tiered access and user capabilities.
Collect data on message usage, response time, interactions and more to continually streamline and improve operations.