GoMo Chat

Connect with audiences in real-time, through text message or secure chat.

Scalable, person-to-person outreach that enhances engagement and response rates.

In today’s healthcare landscape, trust isn’t optional. GoMo Chat is built to meet the highest standards for security and ease of use, enabling secure, two-way communication through standard text message or HIPAA-compliant secure chat, HITRUST (r2) certified on Microsoft Azure and fully HIPAA compliant, no app to download or login required. GoMo Chat protects sensitive communications with enterprise-level controls and end-to-end encryption while delivering fast, friction-free engagement at scale.

What GoMo Chat Offers

Custom Escalations
Custom Escalations
Based on participant feedback collected through automated messages and surveys, seamlessly route individuals to the right team member for higher-touch support.
Easy-To-Use Dashboard
Easy-To-Use Dashboard
Quickly navigate incoming messages and view full conversation histories from a single interface.
HIPAA Compliant Secure Messaging
HIPAA Compliant Secure Messaging
Safeguard protected health information while enabling secure, two-way communication.
HITRUST (r2) Certified
HITRUST (r2) Certified
GoMo Chat meets the most demanding cybersecurity and regulatory requirements, giving organizations and participants confidence in every interaction.
Predefined Response Templates
Predefined Response Templates
Speed up responses to common questions with a library of ready-to-use messages that can be personalized.
Reporting and Analytics
Reporting and Analytics
Monitor content, resource, and message engagement through real-time reports and analytics.
Scalable Outreach
Scalable Outreach
Built for multi-location routing with high volume use in mind.
Seamless Integration
Seamless Integration
GoMo Chat works hand-in-hand with other GoMo Health solutions and third-party systems.
Secure File Sharing and Content Management
Secure File Sharing and Content Management
Safely store and share links to documents, images and other support resources directly from within the platform.

Who Uses GoMo Chat?

Answer questions about benefits and eligibility, reduce call center volume, and guide actions that support Star Ratings and HEDIS measures.
Reduce call volume and streamline care team operations. Support sending reminders, intakes, follow-ups, and care plan outreach through chat.
Increase awareness and use of HR services and benefits. Confidentially answer questions, provide EAP referrals, and deliver wellness resources.
Optimize outreach, manage initiatives, identify barriers to care, and improve program attendance and retention.
Create a direct communication channel for FAQs related to financial assistance, prior authorization, medications, side effects, and clinical trials.

GoMo Chat Helps Organizations Achieve Critical Goals

Schedule a demo to see how secure, real-time communication can transform engagement at scale.

Care teams work from a single dashboard while participants experience chat, just like texting a friend.
Resolve questions quickly and reduce time spent per interaction in a virtual setting.
Lower the cost of care delivery by reducing call volume and unnecessary in-person visits.
Help teams focus on delivering care, not managing communication logistics.
Organizations can start using  GoMo Chat basic capabilities and expand into broader engagement, automation, and enterprise-scale solutions as needs expand, all within the same Chat platform. Each GoMo Chat service tier includes:

  • Secure two-way messaging between staff and participants
  • Built-in reporting and performance analytics
  • HIPAA and HITRUST r2–certified infrastructure in Microsoft Azure

GoMo Chat training is a guided experience designed to help client teams quickly gain confidence and proficiency using GoMo Chat and to sustain effective use over time. GoMo Chat Training supports both new and existing GoMo Chat users by reviewing:

  • Core features and functions
  • Workflow set up
  • Creation and utilization of responses to FAQs
  • Customization opportunities
  • Day-to-day chat operations

The training complements live implementation sessions by giving staff a 24/7 on-demand refresher resource, reducing repeat support requests, and minimizing retraining time.

This approach improves adoption, consistency of use, and operational efficiency, while enabling teams to get the most value from GoMo Chat.