Amerigroup: Empowering Families Through Autism Support for Members and Caregivers

Client

https://www.myamerigroup.com/ga/georgia-home.html

Solutions

Care Companion™
GoMo Chat™
Care Communications™

Breakthrough Early Intervention Digital Therapeutic to Support Children and Families

Amerigroup Community Care of Georgia helps improve health care access and quality for more than 500,000 Medicaid recipients in Georgia by developing innovative care management programs and services. Through health education programs, members are empowered to choose and sustain a healthy lifestyle.

Amerigroup and GoMo Health partnered to launch an Early Intervention Mobile Concierge Program for Families with an autism spectrum diagnosis. This program supports members with autism and their caregivers by ensuring they are getting the resources they need at the earliest point of intervention, and by providing psychosocial support to ease the strain on caregivers.

Integrated evidence-based engagement program focused on early detection and intervention that supports plan members with autism and their caregivers. The program provides psychosocial support to ease the strain on caregivers and ensures participants are getting the resources they need at the earliest point of intervention.


The program was built with a unique care management component to assist families in foster care to ensure support is delivered to the current caregiver. The program also ensures adherence with appropriate autism screens and milestone tracking for all plan members with children under four.

  • All health plan members with children under 4
  • Children with an autism diagnosis and their caregivers

Early Intervention Program:

PROGRAM OBJECTIVES: PROGRAM OUTCOMES:
  • Support members with autism and their caregivers by ensuring that they are getting the resources they need at the earliest point of intervention
  • Provide psychosocial support to parents, foster parents, and adoptive parents to ease the burden associated with caring for a child with autism
 11,400 participants enrolled with 65% actively engaged3,964 automated escalations provided invaluable real-time intel to care coordinators allowing them to intervene and prevent negative downstream outcomes

10% improvement in caregiver assessment of child’s health and wellbeing (from baseline survey)

89% said they were confident caring for their child (13% increase from baseline)

87% were satisfied with the quality of care and support they have received from Amerigroup

Early Detection Program:

PROGRAM OBJECTIVES: PROGRAM OUTCOMES:
  • Increase well-visit appointment completions to ensure appropriate pediatric autism screenings are completed
  • Reduce barriers such as transportation, language, childcare to improve well-visit attendance
 649 self-reported barriers to well-visit appointment compliance; resolved by care coordination team3,238 escalations to Amerigroup care coordinators who were able to assist caregivers in getting additional follow up after a well-child visit

"Early diagnosis and intervention for children with autism can provide long-term benefits for children’s health, wellbeing, and their ability to develop to their fullest potential. We look forward to the program’s continued, positive impact in our communities to help ensure our members can live happy, healthy, and fulfilled lives."

Mel Lindsey, President of Amerigroup Georgia

Program Components

  • Care Communications:

    Upon enrollment, participants receive text messages to support their autism spectrum journey both physically and emotionally, with some including links to a library of resources (see Care Companion). Topics include caregiver stress support, foster care, ADL & Education Support and general autism for both adults and children.

  • GoMo Chat:

    Much like a typical text conversation, GoMo Chat allows (secure) live messaging between participants and their care team, enabling in-the-moment, on demand conversations.

  • Tablet with a heart and information

    Care Companion:

    This cloud-based learning management system(LMS) provides vetted educational content that is personalized by participants’ self-expressed priorities and interests, structured into easy-to-follow sections to promote independent education, learning and self-care management.

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    Secure Data Collection and Reporting:

    Engagement and experience data is collected and analyzed and reported back to providers for ongoing quality, clinical delivery and service improvement.

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