Corsica River: Managing Chronic Behavioral Health in Underserved Rural Areas

Corsica River Logo

Client

https://cci-crmhs.org/

Solutions

Care Companion™
GoMo Chat™
Care Communications™

Connecting Patients to Real-Time Mental Health Support and Local Services

The Corsica River Mental Health Services' Care Connections program is designed to support those with a mental health or mental health substance use disorder diagnosis by delivering real time answers to their questions via secure text message and connecting them with local services and programs based on their specific needs. The Care Connections program aims to increase access to community resources such as primary care and preventative health.

Care Connections combines digital engagement with community health resources to reduce inequities and provide technology-supported interventions to address chronic behavioral health conditions. The program is specifically designed to target a rural community that relies on the hospital emergency department for primary care needs and is heavily dependent on inpatient resources.


The program combines in-person, virtual, text, and chat engagement to successfully transition from the hospital to community-based services including primary care, behavioral health specialty care, and other support services.

Adults 18 years of age or older who have a mental health or mental health/cooccurring substance use disorder diagnosis and have visited the emergency department and/or received inpatient mental health care at least twice within 12 months

Goals and Outcomes:

Reduce Emergency Department Visits

Goal: 50%
Outcome: 64%

Reduce Inpatient Visits

Goal: 50%
Outcome: 64%

Meet Care Plan Goals

Goal: 75%
Outcome: 83%
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text messages sent to participants
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two-way messages exchanged
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participant-initiated messages

"This program was so vital to me. It helped me survive every day. It became a very important part of my life. I wish it could go on forever. These messages are very helpful and uplifting. They put a big smile on my face each morning."

Program Participant, Care Connections

Program Components

  • Care Communications:

    Upon enrollment, participants receive text messages to support their behavioral health journey, with some including links to a library of resources (see Care Companion). Topics include substance use recovery messaging, smoking cessation, and behavioral health condition management, emotional support, and general well-being/lifestyle.

  • GoMo Chat:

    Much like a typical text conversation, GoMo Chat allows (secure) live messaging between participants and their care team, enabling in-the-moment, on demand conversations.

  • Tablet with a heart and information

    Care Companion:

    This cloud-based learning management system(LMS) provides vetted educational content that is personalized by participants’ self-expressed priorities and interests, structured into easy-to-follow sections to promote independent education, learning and self-care management.

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    Secure Data Collection and Reporting:

    Engagement and experience data is collected and analyzed and reported back to providers for ongoing quality, clinical delivery and service improvement.

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