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Program Design and DevelopmentJohn Reyes2026-05-03T04:26:11+00:00

Program Design and Development

What does it take to reach
people and get a response?

Try our Engagement Journey Builder to see where engagement is breaking down and what to do next in less than 30 seconds.

Select your challenge, population, and goals to generate a personalized engagement map. Identify where follow-through is falling short and where to focus next.

Engagement Journey Builder

"*" indicates required fields

Who are you trying to support?

Please select your population

Members (Medicaid / Medicare / Commercial)

Patients

Employees

Caregivers

Community-based populations

What’s the biggest engagement challenge you’re facing right now?

Please select your pain point

Difficulty closing care gaps

Care teams stretched too thin

Missed appts, poor prep, high ER use, readmissions

Difficulty improving adherence

Low engagement / limited reach

Need for culturally relevant personalization

Improving satisfaction

Complying with Medicaid/BBB requirements

Multiple disconnected digital programs/resources

Please select your pain point

Absenteeism / Presenteeism

Employee retention and engagement

Low benefits utilization and confusion

Rising healthcare costs

Workforce training / behavior change gaps

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What outcome matters most to your organization right now?

Please select your desired outcome

Select your top priority

Close gaps in care and communication

Reduce costs

Reduce avoidable utilization

Improve quality measures/HEDIS scores/Star ratings

Reduce staff workload

Gain better real-time insight and reporting

Increase engagement and resiliency

Improve adherence

Please select your desired outcome

Select your top priority

Reduce absenteeism and improve workforce productivity

Improve employee retention and overall satisfaction

Increase benefits awareness and utilization

Reduce avoidable healthcare and benefits costs

Improve employee engagement in health and wellbeing programs

Strengthen training effectiveness and real-world behavior change

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One last step to unlock your results

What you'll get:

A personalized engagement map
A clear view of where people are falling off
Targeted next steps to improve outcomes

Engagement-Journey-Sample

Name*

First Last

Email:*

Company Name:*

A personalized engagement strategy designed to address for , built to .

Your Engagement Challenge

Organizations supporting often struggle . This leads to , and makes it harder to .

Your Population

You are focused on supporting , where engagement challenges are often shaped by:

These individuals are typically feeling , which directly impacts their ability to stay engaged in care.

Your Engagement Map

This journey is designed to through a dynamic and personalized, behavior-driven engagement model.

Journey Phases:

Powered by: GoMo Health’s Enterprise Engagement Platform

The Engagement Platform Behind Your Strategy

GoMo Health’s Enterprise Engagement Platform connects behavioral science, personalization, and secure digital engagement into one centralized system that adapts to each person’s evolving needs. Healthcare journeys are not one-size-fits-all. When engagement is dynamic, outcomes improve, costs decline, and teams regain capacity.

Personal Concierge: automated personalized messaging that nurtures individuals with dynamic, evidence-based and clinically vetted content, education, and resources to support their care.
Care Companion: digital resource library and learning management system including interactive tools and resources that adapt to each user’s needs.
GoMo Chat: HIPAA-complaint two-way encrypted communication platform that provides a psychologically-safe environment for real-time text messaging between care teams and individuals.
Reporting Hub: analytics dashboard that proves ROI and allows organizations to monitor and measure engagement across all products and programs in one place.

Your Impact

This engagement strategy is designed to improve:

Aligned to your priority of .

What This Looks Like in Real Life

Before:

With Personalized Engagement:

Organizations using adaptive engagement see:

Real-Life Outcomes

See Your Engagement Strategy in Action

Your engagement map is just the beginning. Let us walk you through how this journey comes to life using the GoMo Enterprise Engagement Platform.

See a live walkthrough

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Designing Engagement
That Meets People Where
They Are

Missed appointments, low adherence, avoidable utilization, and fragmented support drive poor outcomes, higher costs, and over-extended care teams. Every population experiences these barriers differently.

GoMo Health helps organizations with healthcare engagement program development to address the drivers of low engagement, providing personalized digital experiences that connect people with essential care and tailored support to reduce gaps in care and increase your bottom line.

What is the Enterprise Engagement Platform?

The Enterprise Engagement Platform is a cloud-based, behaviorally driven science of engagement model, BehavioralRx; combining personalized messaging, interactive content, and real-time support that work together to guide, support, and empower every audience across the care continuum.

Explore the Enterprise Engagement Platform →

Personal Concierge™

Automated messaging for engagement and remote care coordination that delivers contextually relevant communications, surveys, and assessments through text, email, or voice.

Care Companion

A digital resource library for clinically vetted, personalized wellness, education, and remote care support. Interactive tools and resources adapt to each user’s journey, interests, and needs.

GoMo Chat™

A HITRUST (r2) certified secure messaging platform on Microsoft Azure that offers a safe environment for live messaging between care teams and individuals.

GoMo Campaigns

A custom campaign platform to schedule and send ad hoc communications by text and email.

Real-Time Reporting

An interactive reporting platform with analytics and insights supports data-driven decision-making. Monitor and measure engagement across all programs in one place.

Measurable Impact for Individuals and Organizations

GoMo Health clients are achieving measurable improvements in adherence, utilization, cost, and satisfaction, demonstrating the power of personalized engagement grounded in BehavioralRx.

0%

of participants are extremely satisfied with the programs and the ability to receive immediate emotional support, resources, and information.

0%

decrease in emergency department claims after starting the program.

0%

reduction in total costs.

0%

medication adherence rate, compared to 40%-80% for the national average.

0%

increase in patient retention and 17% increase in weekly session attendance of mental health treatment programs.

Case Study

Reducing Readmissions Through Personalized Engagement

Name

Maria

Population

Post-surgical patient

Challenge

Missed appointments, poor recovery adherence, repeat ED visits

Outcomes

Improved patient compliance, fewer ED visits/readmissions, reduced cost of care, faster recovery

Maria was recovering from knee surgery, but her discharge care plan wasn’t evolving with her at-home reality.

Pain medication caused nausea
Physical therapy felt overwhelming, contributing to non-compliance
Depression and work demands drained her motivation

The Impact of Disengagement

Without visibility into her full situation:

Missed PT led to stiffness and swelling
Recovery stalled
Maria returned to the ED twice after surgery
Her care became reactive instead of proactive
Lack of progress was demotivating and outlook was negative

The GoMo Health Approach

Personalized, behavioral–driven support was introduced to meet Maria where she was.
Key elements included:

Short, supportive digital check-ins at the right moments
Simple, actionable next steps and outreach to track progress
Real-time nudges to schedule PT visits; alerts to ensure attendance
Automated assessments that alerted care managers when depressive symptoms worsened

How Engagement Changed the Journey

Care shifted from fragmented to coordinated:

Maria stayed on track with PT appointments with no additional ED visits
Risks were identified earlier
Support adapted to her emotional and physical needs allowing for a faster return to work
Her care team gained visibility into what was really happening

For organizations, stories like Maria’s reflect broader challenges: healthcare journeys aren’t linear. When engagement adapts to the person in their moment of need, outcomes improve, costs decline, and teams regain capacity.

What to Expect When You Partner with GoMo Health

Our experienced team handles every aspect of program design, development, and implementation, from kickoff to launch and beyond. Here’s how we work with you:

1

Discovery and Strategy

We align on objectives, target populations, and success metrics.

2

Program Design

Using our BehavioralRx® framework, we build tailored message tracks, escalation logic, and content created by clinical and behavioral subject matter experts.

3

Technology Setup

We configure our platform for the Care Companion, GoMo Chat, escalations, enrollments, and data capture fully integrated to your needs.

4

Review and Launch

You receive a detailed playbook and training. Once approved, the program goes live, and participants begin receiving real-time support.

5

Monitoring and Optimization

Post-launch, we track performance and provide insights at 30-, 60-, and 90-day intervals, along with a comprehensive 10-month report to guide ongoing improvement.

Let’s build something that works for you and your population.

Connect with one of our experts →

Want more engagement?
Sign up for our newsletter today.*

(r2) HITRUST Certified

HITRUST r2 Certified Personal Concierge and GoMo Chat Platforms on Microsoft Azure

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