The Heart House: Enhances Patient Support and Provider Efficiency, Connecting the Dots in Cardiac Care

Client

https://www.hearthousenj.com/

Solutions

Care Companion™
GoMo Chat™
Care Communications™

Increasing appointment adherence while collecting valuable feedback and data

The Heart House is a multi-location cardiology practice that serves south Jersey and the greater Philadelphia area and is affiliated with five of the most prominent hospitals and health systems in the area. They sought creative ways to increase adherence to pre-appointment instructions. GoMo Health and The Heart House partnered to create a simplified electronic user experience that satisfies electronic patient reported outcomes (ePRO) measurement requirements.

The Heart House Personal Concierge program was created to strengthen connections with patients facing systolic and diastolic heart failure, many of whom also manage co-occurring conditions including diabetes, kidney disease, and smoking-related health issues.


The program’s mission is to boost treatment adherence and empower patients to take charge of their physical and mental health, with a focus on achieving healthy weight, reducing behavioral risks such as tobacco use, and building a more hopeful outlook for their future quality of life.

Patients diagnosed with systolic or diastolic heart failure

PROGRAM OBJECTIVES: PROGRAM OUTCOMES:
  • Improve care coordination for patients with systolic and diastolic heart failure with digital engagement tools
 Strong GoMo Chat engagement for clinical inquiries and scheduling areas, enhancing patient support and operational workflows. Top engaged areas:

  • 71% triage nurses
  • 67% access center scheduling
  • 60% medical assistant (MA) refills
  • 54% front desk
  • Increase compliance with self-care in a remote setting
  • Reduce ER visits and readmissions
 19,193 digital escalations received, ensuring care team’s ability to intervene in the moment of need to prevent adverse events and avoidable ER visits. Top issues reported:

  • 22% noted perceived weight gain not related to heart condition
  • 21% noted moderate shortness of breath
  • 17% noted weight gain of 5+ pounds

58,270+ wellness survey submissions allowed care team to provide more personalized and timely support within the patients lived environment

  • Reduce common behavioral risks, including tobacco use
 18% have stopped smoking and 64% have decreased tobacco intake since enrolling in the program

"One of the aspects of the GoMo Health program that is most helpful in offloading our nurses and case management team is its ability to monitor patient response to simple triage questions related to non- adherence to medication, swelling of extremities and progressive weight gain. Feedback that we merit as needing clinical intervention is then escalated to our nurse triage team enabling them to deliver more proactive and high impact care to avoid unnecessary emergency visits or readmissions."

Sandy Gips, MD, FACC, FSCAI, The Heart House

Program Components

  • Care Communications:

    Upon enrollment, participants receive text messages that nurture, guide, and support them throughout their cardiac health management journey. Some messages contain links to online resources with additional educational information in the form of interactive surveys, videos, and music tracks (see Care Companion). Topics include medication management, clinical management, quality of life messages, peer stories, and health literacy.

  • Tablet with a heart and information

    Care Companion:

    This cloud-based learning management system (LMS) provides vetted educational content that is personalized by participants’ self-expressed priorities and interests, structured into easy-to-follow sections to promote independent education, learning, and self-care management.

  • GoMo Chat:

    Much like a typical text conversation, GoMo (secure) Chat allows live messaging between participants and their care team, enabling in-the-moment, on demand conversations.

  • chart graphic

    Secure Data Collection and Reporting:

    Engagement and experience data is deidentified, analyzed, and reported back to providers for ongoing quality, clinical delivery, and service improvement.

Find the right solution for you.

Find how out how our personalized engagement solutions can support your organization’s needs, whether it’s managing a chronic condition, reducing emergency department visits, or improving employee health and wellbeing. We’re here to help you drive lasting behavior change and improved outcomes with simple, comprehensive engagement solutions.