Program Design and Development

Personalized Engagement. Improved Outcomes. Direct Bottom Line Impact.

Missed appointments, low adherence, avoidable utilization, and fragmented support drive poor outcomes, higher costs, and overextended care teams. Every population experiences these barriers differently.

GoMo Health helps organizations address the drivers of low engagement, providing personalized digital experiences that connect people with essential care and tailored support to reduce gaps in care and increase your bottom line.

Tell us about your biggest engagement challenges.

We’ll deliver a curated engagement map showing how to improve outcomes and scale impact with evidence-based support.

What is the Enterprise Engagement Platform?

The Enterprise Engagement Platform is a cloud-based, behaviorally driven science of engagement model, BehavioralRx; combining personalized messaging, interactive content, and real-time support that work together to guide, support, and empower every audience across the care continuum.

Explore the Enterprise Engagement Platform →

Personal Conciergeâ„¢

Automated messaging for engagement and remote care coordination that delivers contextually relevant communications, surveys, and assessments through text, email, or voice.

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Care Companion

A digital resource library for clinically vetted, personalized wellness, education, and remote care support. Interactive tools and resources adapt to each user’s journey, interests, and needs.

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GoMo Chatâ„¢

A HITRUST (r2) certified secure messaging platform on Microsoft Azure that offers a safe environment for live messaging between care teams and individuals.

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GoMo Campaigns

A custom campaign platform to schedule and send ad hoc communications by text and email.

Real-Time Reporting

An interactive reporting platform with analytics and insights supports data-driven decision-making. Monitor and measure engagement across all programs in one place.

Measurable Impact for Individuals and Organizations

GoMo Health clients are achieving measurable improvements in adherence, utilization, cost, and satisfaction, demonstrating the power of personalized engagement grounded in BehavioralRx.

0%
of participants are extremely satisfied with the programs and the ability to receive immediate emotional support, resources, and information.
0%
decrease in emergency department claims after starting the program.
0%
reduction in total costs.
0%
medication adherence rate, compared to 40%-80% for the national average.
0%
increase in patient retention and 17% increase in weekly session attendance of mental health treatment programs.

Case Study

Reducing Readmissions Through Personalized Engagement

Name

Maria

Population

Post-surgical patient

Challenge

Missed appointments, poor recovery adherence, repeat ED visits

Outcomes

Improved patient compliance, fewer ED visits/readmissions, reduced cost of care, faster recovery

Maria was recovering from knee surgery, but her discharge care plan wasn’t evolving with her at-home reality.

  • Pain medication caused nausea
  • Physical therapy felt overwhelming, contributing to non-compliance
  • Depression and work demands drained her motivation
Without visibility into her full situation:

  • Missed PT led to stiffness and swelling
  • Recovery stalled
  • Maria returned to the ED twice after surgery
  • Her care became reactive instead of proactive
  • Lack of progress was demotivating and outlook was negative
Personalized, behavioral–driven support was introduced to meet Maria where she was.
Key elements included:

  • Short, supportive digital check-ins at the right moments
  • Simple, actionable next steps and outreach to track progress
  • Real-time nudges to schedule PT visits; alerts to ensure attendance
  • Automated assessments that alerted care managers when depressive symptoms worsened
Care shifted from fragmented to coordinated:

  • Maria stayed on track with PT appointments with no additional ED visits
  • Risks were identified earlier
  • Support adapted to her emotional and physical needs allowing for a faster return to work
  • Her care team gained visibility into what was really happening
For organizations, stories like Maria’s reflect broader challenges: healthcare journeys aren’t linear. When engagement adapts to the person in their moment of need, outcomes improve, costs decline, and teams regain capacity.

What to Expect When You Partner with GoMo Health

Our experienced team handles every aspect of program design, development, and implementation, from kickoff to launch and beyond. Here’s how we work with you:

1

Discovery and Strategy

We align on objectives, target populations, and success metrics.

2

Program Design

Using our BehavioralRx® framework, we build tailored message tracks, escalation logic, and content created by clinical and behavioral subject matter experts.

3

Technology Setup

We configure our platform for the Care Companion, GoMo Chat, escalations, enrollments, and data capture fully integrated to your needs.

4

Review and Launch

You receive a detailed playbook and training. Once approved, the program goes live, and participants begin receiving real-time support.

5

Monitoring and Optimization

Post-launch, we track performance and provide insights at 30-, 60-, and 90-day intervals, along with a comprehensive 10-month report to guide ongoing improvement.

Let’s build something that works for you and your population.