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Personal Concierge

Deliver personalized engagement and remote care coordination at scale through text, email, or voice.

A secure, automated platform that turns complex healthcare into simple, actionable steps.

Personal Concierge meets people where they are with clinically-vetted content, messaging, and real-time support delivered through text, email, or voice. HITRUST (r2) certified, it dynamically adapts and turns complex healthcare instructions into actionable, practical steps. The result? People feel more supported and confident managing their health, and when they need extra support, escalation protocols connect them directly to care teams.

In today’s healthcare landscape, trust isn’t optional, it’s essential. That’s why Personal Concierge is built in Microsoft Azure infrastructure and held to the rigorous security standard of HITRUST r2 certification. This means that sensitive patient communications are safeguarded with enterprise-grade controls, end-to-end encryption, and continuous compliance oversight. No downloads, no delays. Just fast, secure communication that meets the highest bar for healthcare privacy and reliability.

What Personal Concierge Offers

Advanced Personalization
Advanced Personalization
Automatically adjust message content, frequency, and tone, so every touchpoint feels personally relevant.
Automated Care Pathways
Automated Care Pathways
Tailor care pathways to participant conditions, treatment plan, and needs using our proprietary BehavioralRx engagement science to enhance outcomes and engagement.
Care Communications
Care Communications
Educate and nurture participants through personalized educational content sent via text, email, voice, and push notifications.
Care Team Connection
Care Team Connection
Connect participants to care teams in real time when critical needs arise. Integrates seamlessly with GoMo Chat.
Digital Resource Access
Digital Resource Access
Gives participants 24/7 access to personalized resources, tools, and education through the Care Companion digital library.
Escalation and Triage
Escalation and Triage
Automatically triage, intervene, and resolve issues quickly based on participant feedback and business rules.
HITRUST (r2) Certified
HITRUST (r2) Certified
Personal Concierge programs run on a HITRUST (r2) certified platform, ensuring all engagement, communication, and data handling meet rigorous security and privacy standards required in healthcare.
Messaging, Surveys, and Assessments
Messaging, Surveys, and Assessments
Capture real-time feedback through digital surveys, assessments, and two-way messaging to adjust care plans, provide resources, and trigger escalations when needed.
Reporting and Analytics
Reporting and Analytics
Track engagement, measure ROI, and identify opportunities to improve with robust analytics and reporting.
Third Party Integrations
Third Party Integrations
Seamlessly connects with third party management systems, applications, and remote patient monitoring devices to customize care pathways and automate data exchange.

Who Uses Personal Concierge?

Close care gaps, reduce avoidable utilization, and boost quality scores. Improve member retention and satisfaction while strengthening medication and care plan adherence.
Reduce readmissions and support smooth care transitions. Improve adherence to discharge plans, boost appointment attendance, and increase patient satisfaction and HCAHPS scores.
Improve workforce health, wellbeing, productivity, retention, and psychological safety. Reduce absenteeism and employee health costs, Drive engagement with benefits, screenings, and preventive care and support chronic condition and medication management.
Expand outreach, enrollment, and program participation. Address social drives of health with screenings and closed-loop referrals and deliver multilingual, equity-focused support at scale. Improve chronic condition and preventive health outcomes.
Improve therapy adherence, support patient onboarding, and monitor side effects. Boost clinical trial recruitment and retention while generating real-world evidence and outcomes data.

Personal Concierge Helps Organizations Achieve Critical Goals

See Personal Concierge in action. Schedule a 15-minute demo today.

  • Closing Care Gaps and Improving Adherence
    Identify needed care, improve chronic condition management, and increase adherence to care plans and medications.
  • Cost Savings
    Reduce costs by preventing avoidable ED visits, hospitalizations, and employee absenteeism.
  • Increased Use of Benefits, Services, and Resources
    Drive employee engagement with benefits, screenings, and 
preventive care.
  • Improved Outcomes and Quality Performance
    Personalized, digestible information and remote care coordination enhances outcomes.
  • Detect Risk and Address Care Barriers
    Collect real-time feedback to help your team intervene promptly.
  • Scaling and Automating Outreach and Support
    Reach more people without adding staff.
  • Enhancing Care Team Efficiency
    Reduce non-clinical tasks so your care team can focus on patients.