Crossroads4Hope: Expanding Whole-Person Cancer Care Beyond the Clinic

Client

https://crossroads4hope.org/

Solutions

Care Companion™
GoMo Chat™
Care Communications™

Customized Cancer Support for the NJ Community

Crossroads4Hope supports all people touched by cancer — the diagnosed and their loved ones — to empower them to take control of their health and well-being through programs of support, resources and education.

MyGo2Support™ is a digital health engagement and support program designed to extend Crossroads4Hope services to all its members no matter where they are, delivering a personalized care experience when and where they need it most. Augmenting their previously in-person only services, the program enables Crossroads4Hope to enhance the whole-person care offered, reach more people and reinforce the importance of emotional and social support as an integral part of cancer care, especially during the COVID-19 pandemic.

MyGo2Support expands Crossroads4Hope’s care experience through an integrated, multidisciplinary engagement plan that uniquely addresses both the clinical and psychosocial needs of its members.


By building on their previously in-person-only services, the program allows Crossroads4Hope to digitally extend whole-person care directly into individuals’ lived environments, supporting them through all stages of their cancer journey. It broadens access, strengthens the continuity of care, and reinforces the vital role of emotional and social support as essential components of comprehensive cancer care.

Adults with a cancer diagnosis, parents of diagnosed children, caregivers, survivors, previvors, and bereaved individuals.

PROGRAM OBJECTIVES: PROGRAM OUTCOMES:
  • Engage with persons served to nurture participation and retention in Crossroads4Hope’s services
 63% of Crossroads4Hope participants opted-in to MyGo2Support:

  • 67% Individuals with cancer
  • 23% Caregivers
  • 8% Bereaved individuals
  • 2% Previvors

32% click through rate to additional information

25% response rate to text inquiries
  • Provide customized support to all participants, accommodating the unique needs of all individuals and situations experienced
 600+ How Are You Doing? survey responses enable care teams to provide more personalized support to address the top problems reported:

  • 56%: Worry
  • 47%: Sadness
  • 45%: Fear
  • 38%: Nervousness
  • 34%: Physical side effects or challenges
  • Provide a convenient way to stay connected and help participants access the resources they need
 500+ escalations received directly from participants, ensuring care team’s ability to intervene in-the-moment of need to prevent adverse events.

Top issues reported: High distress, feelings of isolation, and positive screen on the PHQ-2 survey

"While I was having my chemotherapy, the texts were so helpful and I felt like someone was always there for support."

Program Participant

Program Components

  • Care Communications:

    Upon enrollment, participants receive text messages that communicate, promote, and support participants throughout the cancer journey. Some messages contain links to online pages with additional educational information in the form of interactive surveys, videos and music tracks (see Care Companion). Topics include caregiver tips, information for the newly diagnosed, advanced care planning, care and career, exercise/wellness tips, survivor’s guilt and treatment decisions.

  • Tablet with a heart and information

    Care Companion:

    This cloud-based learning management system (LMS) provides vetted educational content that is personalized by participants’ self-expressed priorities and interests, structured into easy to - follow sections to promote independent education, learning and self-care management.

  • GoMo (Secure) Chat:

    Much like a typical text conversation, GoMo Chat allows live messaging between participants and their care team, enabling in the - moment, on demand conversations.

  • chart graphic

    Secure Data Collection and Reporting:

    Engagement and experience data is collected, deidentified, analyzed, and reported to Crossroads4Hope for ongoing experience and service improvement.

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