Vertex: Empowering Patients to Make Informed Acute Pain Management Decisions

Client

https://www.vrtx.com/

Solutions

Care Companion™
Care Communications™
Secure Data Collection and Reporting

From Acute Pain to Informed Action: Building Knowledge and Confidence

The GoMo Health Acute Pain Education program helps adults experiencing pain before and after surgery, or from non-surgical causes, better understand their treatment options and take an active role in their care. Through personalized text messages, clinically validated educational resources, and interactive surveys, the program builds awareness of non-opioid alternatives and confidence in communicating with healthcare providers. By connecting education with practical guidance, the program encourages action: 89% of participants scheduled or attended a healthcare provider appointment, and 81% reported greater confidence advocating for their needs.

Personalized digital engagement program designed to support individuals experiencing acute pain from pre-surgical, post-surgical, and non-surgical triggers while generating valuable insights into patient behaviors, perceptions, and treatment decisions.


Through tailored education and behaviorally driven engagement, the program helps improve patient understanding, strengthen confidence, and support more informed healthcare decision making.

  • Adults experiencing acute pain (<90 days)
  • Source of pain: pre-surgical, post-surgical, and non-surgical

 

PROGRAM OBJECTIVES: PROGRAM OUTCOMES:
  • Increase awareness of non-opioid treatment alternatives
 100% of participants reported increased knowledge of their health and management approach
  • Encourage proactive healthcare engagement and decision-making
 89% of participants scheduled or attended a healthcare provider appointment
  • Strengthen confidence in communicating with healthcare providers
 81% of participants reported greater confidence advocating for their need
  • Improve patient understanding of acute pain management options
 69% of participants reported a better understanding of pain management options
  • Drive engagement across the pain management journey
 22% click-through rate and up to 10.5% action message response rate (50% increase over time)
  • Generate actionable market intelligence to inform future product positioning
 Real-world patient insights captured through surveys, engagement data, and behavioral interactions to guide ongoing (outreach) strategy

Program Components

  • Care Communications:

    Upon enrollment, participants receive personalized text messages that nurture, guide, and support their journey through acute pain education. Messages include links to online resources containing clinically validated educational content, videos, and interactive surveys.

    Topics include acute pain conditions, quality of life, emotional well-being, pain management strategies, health literacy, and peer stories designed to reinforce learning and build confidence.

  • Care Companion:

    This cloud-based learning management system provides vetted educational content that is personalized by participants' self-expressed priorities and interests, structured into easy-to-follow sections to promote independent education, learning, and self-management.

  • Secure Data Collection and Reporting:

    Engagement and experience data are deidentified, analyzed, and reported back to the organization for ongoing quality improvement and program optimization.

Find the right solution for you.

Find out how our personalized engagement solutions can support your organization’s needs, whether it’s managing a chronic condition, reducing emergency department visits, or improving employee health and wellbeing. We’re here to help you drive lasting behavior change and improved outcomes with simple, comprehensive engagement solutions.