MHANJ: Expanding Access to MentalHealth and SUD Resources Across New Jersey

Mental Health Association in New Jersey logo

Client

https://www.mhanj.org/

Solutions

Care Companion™
GoMo Chat™
Care Communications™

Connecting New Jersey Residents with the Tools to Manage Their Mental Health or Substance Use Disorder

The Mental Health Association in New Jersey (MHANJ) strives for the mental health of individuals through advocacy, education, training, and services. MHANJ dedicates themselves to promoting good mental health for all New Jerseyans, reducing the barriers that prevent people from seeking or offering help and support, and building a stronger base of support and network of services for people with mental health challenges.

A collection of customized digital engagement programs that directly connect New Jersey residents with resources to help manage their mental health and/or substance use disorder.


The programs are designed to extend and enhance MHANJ’s engagement with people and their loved ones through strategic personalized messaging and the ability to chat with participants in real-time.

18+ years old residents of New Jersey

PROGRAM OBJECTIVES: PROGRAM OUTCOMES:
  • Decrease visits to the emergency department (ED)
  • Maintain connection to MHANJ staff and treatment and wellness plans
 25% of participants requested to be contacted by a crisis counselor for additional assistance, providing in-the- moment support to reduce unnecessary ED visits.

75% of participants who responded indicated they were able to access treatment services because of the program. (Text for Recovery)

28,411 bi-directional chat messages exchanged between participants and staff.
  • Encourage participants to increase independence and learn coping skills to better self-manage
  • Increase engagement with MHANJ resources and community activities
 95% of participants are extremely satisfied with the programs and the ability to receive immediate emotional support, resources and information.

95.8% retention rate indicates participants are receiving the support, guidance and information they need.

"I shifted to more positive thoughts because of this program and love the music suggestions as well. I am getting so much out of it!"

Program Participant

Program Components

  • Care Communications:

    Upon enrollment, participants receive text messages to support their mental health journey both physically and emotionally, with some including links to a library of resources (see Care Companion). Topics include emotional and lifestyle support, therapy and treatment, referrals and insurance and payment information.

  • Tablet with a heart and information

    Care Companion:

    This cloud-based learning management system (LMS) provides vetted educational content that is personalized by participants’ self-expressed priorities and interests, structured into easyto-follow sections to promote independent education, learning and self-care management.

  • GoMo Chat:

    Much like a typical text conversation, GoMo Chat allows (secure) live messaging between participants and their care team, enabling in the - moment, on demand conversations.

  • chart graphic

    Secure Data Collection and Reporting:

    Engagement and experience data is collected and analyzed and reported back to providers for ongoing quality, clinical delivery and service improvement.

Find the right solution for you.

Find how out how our personalized engagement solutions can support your organization’s needs, whether it’s managing a chronic condition, reducing emergency department visits, or improving employee health and wellbeing. We’re here to help you drive lasting behavior change and improved outcomes with simple, comprehensive engagement solutions.