Together with Sacred Heart Health System – a member of Ascension, the largest non-profit health system in the U.S. and the world’s largest Catholic health system, GoMo Health has launched the award-winning Concierge Care® Bedside Concierge™ Solution. The patient-centered solution offers mobile, in-the-moment access to a “Bedside Concierge” through which patients can make non-clinical, non-emergent “comfort” requests directly to the departments that service them – expediting service delivery, offloading clinical care teams from non-clinical patient care and reducing cost of care.
Sacred Heart Hospital will first introduce the program to their patient guests in the Maternity and Women’s Center. Here they will offer services specific to new moms.
Comfort care offerings include:
- Extra pillows and blankets
- Fresh sheets
- 24/7 food ordering
- Vehicle valet service
- Monogram Maternitybirth design services: birth certificate processing, lactation consultation
- Questions and answers: circumcision, mother and baby discharge
Ian Freund, General Manager of Hospital Services, Sacred Heart Health System, says, “The Bedside Concierge is truly a differentiator for the patient experience at Sacred Heart. Our commitment to a complete, person-centered approach to healthcare delivery is competitively more robust as we put the patient in control to access the “creature comforts” that will make their hospital stay the most comfortable and enjoyable it can be. Our nurses and clinical care teams support this completely – they are excited to refocus their efforts on the clinical care they give to patients, which is where their passion and expertise lies.”
The person-centered program improves satisfaction universally – enabling nurses to focus on direct clinical patient care, increasing their “Joy in Practice,” a crucial component of the NIH’s Quadruple Aim. With HCAHPS scores weighing heavily on reimbursements, hospitals delivering a positive inpatient experience are better positioned.
To learn more about how Concierge Care® works, get started with a free demo.