Top Five Ways that Concierge Care® Enhances the Patient Experience
Modern healthcare is shifting towards value-based reimbursement, and with that comes a focus on patient experience. Patient-centered care has become predominant in the past decade and is a focus for many providers. Over 50% of healthcare officials have said that patient experience is either their top priority or amongst their top five priorities. The healthcare industry has sought out creative and innovative tools for enhancement of the patient experience to accomplish these goals.
GoMo Health Concierge Care® is an award-winning, personalized suite of patient engagement solutions that supports the continuum of care. Comprised of four solutions, Concierge Care can directly improve necessary patient processes and experiences, both in hospitals and at home.
Below are five ways that Concierge Care directly enhances the patient experience:
Personalized messaging
No two patients are the same. Through the application of BehavioralRx™, The Science of Population Health, patient interactions are tailored to the individual. Patients receive messages unique to their situation, helping to guide them in their health care. Personal Concierge® supplies in-the-moment engagement to patients who are at home, living their daily lives. Personal Concierge enables personalized, omnichannel engagement with content designed for each subscriber based on their self-submitted information. Therefore, the patient can be educated, motivated, and advised in real time, increasing the personal reach of health care providers.
Better self-management and improved outcomes
Custom patient engagement enables individuals to play a more active role in their health care. Community Concierge® collects patient-specific data to create opportunities for ongoing engagement. The personalized solution sends prompts, tips, and reminders to ensure that each patient stays on top of their personal health and wellness. The more active people are in their own healthcare, the more likely they are to follow prescribed regimens and live healthier lives because of it.
Increased appointment and medication compliance
20-30% of dollars spent in the U.S. healthcare system has been identified as wasteful. That’s a lot of wasted dollars for a country that already accounts as the nation with the highest healthcare spending in the world. One of the simplest ways that unnecessary healthcare spending can be prevented is by alleviating issues of compliance. Through Personal Concierge, patients are consistently reminded to take their medication and attend their appointments. And because CMS withheld more than $500 million in payments under its readmission reduction program in 2016, it has never been more important for providers to emphasize compliance to reduce readmissions.
Streamlined processes and better use of time
When hospital teams are pressed for time, both patients and staff suffer. Bedside Concierge® allows nurses to use their time wisely, focusing on direct clinical patient care while meeting patients one-on-one as needed. As a result, the award-winning Bedside Concierge not only fosters a better, more comfortable experience for patients in the hospital, but it also allows for the clinical staff to offloaded non-clinical patient requests giving them ample time to focus on direct, personalized patient care.
A peaceful transition home
State-mandated pre-discharge patient education can be a rushed, impractical way to give a patient a lot of complex information in a short amount of time. Often, the patient does not have the opportunity to read through educational materials at a pace that works for them. Discharge Concierge® allows inpatients to review and comprehend content at their own pace, noting questions in a live notepad and requesting nurse time for clarification if needed. Automating the patient education process and activating patients to self-complete the content necessary for discharge saves providers and patients time and increases compliance.
Get started with GoMo Health Concierge Care®
Patient experience enhancement is just one major benefit of Concierge Care. Concierge Care also provides immense benefits to health care plans, providers, and pharmaceutical companies, including:
Improved Outcomes
Reduced Readmissions
Reduced Costs
Secure Data Collection and Analytics
Increased Reimbursements
Elevated Brand Perception within Communities
Increased HCAHPS scores
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