GoMo Health Expands Interoperability Strategy with GoMo Chat to Extend Patient Communication Beyond Traditional Patient Portals

FOR IMMEDIATE RELEASE:
July 30, 2026

GoMo Health
Shelley Schoenfeld, Chief Marketing Officer
E-mail: sschoenfeld@gomohealth.com
Phone: 732-484-9144

GoMo Health Expands Interoperability Strategy with GoMo Chat to Extend Patient Communication Beyond Traditional Patient Portals

HITRUST Risk-based (r2) Certified platform built in Microsoft Azure is designed to help healthcare organizations securely engage more patients through standards-based interoperability and SMS text message communication

Asbury Park, NJ, 7/30/2026 —

GoMo Health, a leader in behavioral science-driven digital engagement solutions, today announced the continued advancement of its interoperability strategy through GoMo Chat, its HITRUST Risk-based (r2) Certified, HIPAA-compliant communication platform. GoMo Chat is designed to help healthcare organizations using Epic software extend secure patient communication beyond traditional patient portal interactions through standards-based interoperability.

Built on Microsoft Azure, GoMo Chat enables real-time, two-way SMS text message communication between care teams and the patients, members, and caregivers they support, without requiring patients to download an application or log in to a patient portal. Care teams manage conversations through a secure web-based dashboard featuring live message queues, predefined response templates, escalation routing, broadcast messaging, and reporting.

GoMo Chat complements communication workflows for healthcare organizations using Epic electronic health record systems by providing an additional communication channel for patients who may not regularly engage through portal-based messaging. Rather than replacing existing patient communication tools, GoMo Chat extends secure outreach through standard SMS text messaging while supporting existing clinical workflows. By extending communication beyond traditional patient portal interactions, GoMo Chat helps organizations reach broader patient populations while supporting more connected care delivery.

“As healthcare continues to evolve, organizations need communication strategies that meet patients where they are,” said Bob Gold, Chief Behavioral Technologist and Founder of GoMo Health. “GoMo Chat is designed to help healthcare teams securely engage patients using the communication method they use every day while supporting standards-based interoperability and existing clinical workflows.”

As part of its interoperability roadmap for organizations using Epic, GoMo Health is pursuing a standards-based FHIR® R4 integration designed to support healthcare organizations by:

• Synchronize patient demographic and contact information to streamline enrollment in communication programs.
• Write GoMo Chat communication records back to the electronic health record to support more complete documentation of patient interactions.
• Create workflow tasks when predefined escalation criteria are met, helping care teams respond within their existing clinical workflows.

GoMo Chat supports a wide range of healthcare communication needs, including care coordination, case management, appointment support, behavioral health, patient navigation, and population health outreach.

By combining secure messaging, behavioral science, and standards-based interoperability, GoMo Health helps healthcare organizations using Epic software and other electronic health record systems improve patient engagement and create more connected care experiences.

About GoMo Health:

GoMo Health® delivers award-winning, evidence-based engagement solutions that improve health outcomes and reduce costs for providers, hospitals, health plans, employers, insurance, life science, and community health organizations. Our proprietary science, BehavioralRx®, applies proven behavioral and cognitive techniques—psychosocial, emotional, and physical—to address the whole person, building resilience and better supporting self-management, healthy decision-making, and sustained behavior change. Delivered through our cloud-based technology platform, GoMo Health programs are personalized, scalable, and automated, connecting participants to timely support and resources while enabling the collection of electronically reported outcomes to inform care and predictive modeling. In 2025, GoMo Health achieved HITRUST Risk-based (r2) Certification, the most rigorous certification in the HITRUST portfolio, for its Personal Concierge® and GoMo Chat products on Microsoft Azure.

GoMo Chat, the GoMo Health secure, HIPAA-compliant two-way messaging platform, enables healthcare organizations to communicate with patients, members, and caregivers using standard SMS text messages without requiring an app download or patient portal login. Designed to support standards-based interoperability through modern healthcare APIs, GoMo Chat complements existing electronic health record workflows by helping organizations extend secure patient communication beyond traditional patient portal interactions.

Epic is a registered trademark of Epic Systems Corporation.