Hospital Systems Partner With GoMo Health Concierge Care®

Boston, Mass. — Today, at Planetree’s 2015 International Conference on Patient-Centered Care, GoMo Health Concierge Care®, a suite of mobile patient engagement solutions for use in-home with in-the-moment content that directly supports personalized health needs and remote care regimens, announced the addition of its first in-hospital solution. The new Concierge Care Inpatient Satisfaction solution allows patients to use their mobile, tablet or laptop to make real-time requests from a menu of non-clinical services provided by the hospital; communicating requests directly to specific departments to ensure their most comfortable experience.

“As we look to further extend our patient-centered care approach at HackensackUMC at Pascack Valley, we’re excited to launch GoMo Health’s Inpatient Satisfaction solution to better service our patients’ non-clinical needs during their stay at our hospital. It’s our goal to combine world-class care with real-time, top-notch service delivery, and Concierge Care will allow us to do that.”

Comfort-centric services include assistance with managing pain, food service needs, bathroom help, room temperature control and noise level reduction. Additional ROI and service recovery improvement is now possible as the patient requests automatically route to the correct person in that service function and bypass the on-duty nurse who can now can focus on quality care and not be the middleman for non-clinical service requests.

Concierge Care is being used to engage patients by healthcare organizations including University of Nebraska Medical Center, Rhode Island Hospital and HackensackUMC at Pascack Valley. It uses behavioral methodology to personalize patient engagement and bridge the communication gap between patients, caregivers and providers; this model delivers “snackable bites” of condition-specific education to patients, motivating them to more effectively self-manage their conditions and enabling them to more easily provide data back for evidence based reporting into EMR and other portals.

“As we look to further extend our patient-centered care approach at HackensackUMC at Pascack Valley, we’re excited to launch GoMo Health’s Inpatient Satisfaction solution to better service our patients’ non-clinical needs during their stay at our hospital. It’s our goal to combine world-class care with real-time, top-notch service delivery, and Concierge Care will allow us to do that.” -Lauren Zaccardi Samman, Director, Marketing and Public Relations, HackensackUMC at Pascack Valley

GoMo Health Concierge Care® is used by healthcare organizations to reduce costs, increase compliance and improve industry rankings for metrics such as HEDIS, STAR and HCAHPS. Moreover, with the new reimbursement policies from CMS, Medicaid, and Medicare based on quality care and reduced readmission, health systems can benefit from evidence based patient engagement and be eligible to take advantage of new medical codes that reimburse for electronic patient communications.

About GoMo Health:

GoMo Health™ is a leader in personalized patient engagement, specializing in designing, implementing, and marketing full service remote care solutions for health plans and providers looking to motivate healthy decision making. Our Concierge Care® solutions uses human responsive technology to engage those with high-risk, chronic, and complex wellness issues, motivating better self-care.

GoMo Health is a division of Gold Group Enterprises, a full service organization focused on engaging consumers across multiple platforms and mediums with strategic and innovative solutions that lie at the intersection of humanity and technology.