CMS Releases First Ever Home Health Patient Experience of Care Star Ratings

At GoMo Health, we realize the importance of beating the patient centered approach to care. The obvious and important reality is that providers need to be focused on offering top notch care that focuses on the active participation of your patients and members. Leveraging today’s technology, where your patients and members spend most of their day, allows you to achieve optimal results and outcomes while communicating in the way that your customer prefers. Research shows that simple message customization, such as the inclusion of a first name or signature by a familiar clinical care provider, yields higher engagement and response rates. Perception is reality, how your patients feel about your genuine interest in the care is directly reflected their feedback regarding the personalized approach to the care they’ve received.

We know patient perception weights heavily on reimbursements.

It’s an easy equation: Patient Engagement + Patient Compliance = Patient Satisfaction/Increased Reimbursements.

How are YOU connecting with your patient population throughout the continuum of care? With our solutions, GoMo Health is prepared for the future of health care.

CMS Releases First Ever Home Health Patient Experience of Care Star Ratings

Source: CMS.gov

Today, the Centers for Medicare & Medicaid Services (CMS) introduced the first patient experience of care star ratings on Home Health Compare. Known as Home Health Care Consumer Assessment of Healthcare Providers and Systems (HHCAHPS) Survey star ratings, these measures evaluate patients’ experiences with home health agencies.

Home Health Compare is the agency’s public information website that provides information on how well Medicare-certified agencies provide care to their patients. The HCAHPS Survey star ratings report patients’ experiences of care ranging from one star to five stars using data from patients (or the family or friends of patients) that have been treated by the agency. Five stars is the highest rating and reflects the best patient experience. There are over 11,000 agencies with data on Home Health Compare, and more than 6,000 of them now have patient care experience star ratings.

For the complete press release, visit CMS.gov.