Heart Care Beyond the Doctor’s Office – James River Cardiology Concierge Program

By Emily Carter|Published On: May 26th, 2021|

James River Cardiology is a multi-location Virginia-based cardiovascular practice providing patients with the latest technologies and innovations, with a passion to deliver a clinically integrated approach to whole-person care beyond the four walls of their clinics.

GoMo Health and James River Cardiology joined forces to launch a Personal Concierge™ outpatient digital therapeutic for cardiac patients (and their caregivers) undergoing a cardiac catheterization and/or percutaneous coronary intervention (PCI). The program engages patients and caregivers both before and after their PCI/cardiac catheterization to increase compliance with pre-and post-procedural care, promote advised lifestyle modifications, and support patients in their day-to-day lives.

Personal Concierge Goals

Reduce procedure cancellations/postponements due to patients not following pre-procedure instructions
Decrease tobacco use in participants who smoked upon enrollment 
Improve medication adherence 
Increase patient activation measures (PAM)
Decrease post-procedure complications 
Decrease unnecessary ER visits and hospital readmissions
Improve patient-reported wellbeing and quality of life (QOL)

Getting to the Heart of Behavioral Cardiology

Personal Concierge uses the BehavorialRx® science of engagement to communicate via mobile messaging and interactive “conversations” to guide patients throughout the continuum of their care.

Nurturing an ongoing, interactive patient relationship has proven to decrease complications and increase patient compliance leading up to and following the procedure. GoMo Chat is an on-demand bi-directional chatbot that enables triage of patients’ self-expressed challenges, responding as appropriate through automation, and escalating to a live care coordinator at James River Cardiology when needed to provide direct support to avoid potential adverse events.

Whole-Person Care Delivery

Successful cardiac care delivery needs to go beyond the traditional in-person doctor visit and “standard” treatment regimen. For optimal success, individuals’ personal determinants and behavioral patterns – their psychosocial profile — need to be considered so that the outpatient care plan is in concert with daily living – not an interruption to it.

Naturally, patients have questions and concerns about pre and post-procedural care. This impacts their confidence in their ability to properly manage their condition, and in turn, their adherence to their care plan. Lifestyle modifications are critical to impact a successful outcome. This program offers patients nurtured guidance from the James River Cardiology team through technology-supported interactions that are virtual, on-demand, and personalized to each patient. Treating the whole person – physically, socially, behaviorally, and cognitively – means customized care, right at their fingertips.

BehavioralRx®, The Science of Precision Health

GoMo Health leveraged its proprietary evidence-based science, BehavioralRx, to build the engagement model for this program and to determine the strategy, approach, and content – delivery tone, voice, and cadence.