GoMo Chat™
Connect with audiences in real-time, through text message or secure chat.
Scalable, person-to-person outreach that enhances engagement and response rates.
GoMo Chat offers a secure platform for real-time messaging between care teams and the individuals they support. HITRUST (r2) certified and fully HIPAA compliant, GoMo Chat is a web-based secure messaging platform that scales easily and integrates seamlessly with other GoMo Health products. It’s designed to meet participants where they are, helping teams work more efficiently and achieve better results.
In today’s healthcare landscape, trust isn’t optional, it’s essential. That’s why GoMo Chat is built in Microsoft Azure infrastructure and held to the rigorous security standard of HITRUST r2 certification. This means your sensitive conversations, from patient inquiries to care coordination, are safeguarded with enterprise-grade controls, end-to-end encryption, and continuous compliance oversight. No downloads. No delays. Just fast, secure communication that meets the highest bar for healthcare privacy and reliability.
GoMo Chat Features and Capabilities
HIPAA Compliant Secure Messaging
Safeguard protected health information while enabling secure, two-way communication.
HITRUST Risk-Based (r2) Certified
GoMo Chat meets the most demanding cybersecurity and regulatory requirements, giving organizations and participants confidence in every interaction.
Custom Escalations
Based on participant feedback collected through automated messages and surveys, seamlessly route individuals to the right team member for higher-touch support.
Scalable Outreach
Built for multi-location routing with high volume use in mind.
Easy-To-Use Dashboard
Predefined Response Templates
Secure File Sharing and Content Management
Reporting and Analytics
Seamless Integration
Who uses GoMo Chat?
Answer member questions about benefits and eligibility to reduce call center volume. Increase Star Ratings by guiding members to take actions such as scheduling screenings and renewing coverage.
Reduce call-volume and streamline front-office operations. Boost productivity and improve the patient experience by managing appointment reminders, intake forms, and follow-up instructions via chat. Reduce no shows by reaching out to patients who miss appointments, follow up on care plans, and escalate support needs to improve retention.
Create a direct line of communication with patients and consumers; connecting them with support for FAQs about financial assistance, prior authorization, copays, medications, side effects, and clinical trial eligibility.
Increase employee awareness, education, and use of HR services, benefits, and resources. Confidentially answer benefit questions, provide EAP referrals. Deliver wellness resources that promote resilience, reduce burnout, and improve satisfaction with real-time resources and coping strategies.
Efficiently manage health initiatives, optimize community outreach and involvement, and identify barriers to care. Improve live attendance and program retention with timely communications.
GoMo Chat is right for your organization if your needs include:
Secure Communication and Optimized Engagement
Care teams work from an easy-to-use dashboard. Participant experience is just like getting a text message.
Time Savings
Free up capacity by resolving questions quickly in a virtual setting.
Cost Savings
Lower the cost of care delivering by reducing in-office visits and call volume.
Improved Staff and Care Team Experience
Help your team focus on delivering care, not managing communication logistics.
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