Ensure a comfortable inpatient experience
with award-winning service delivery.
Bringing hospitality to health care.
As part of the GoMo Health Concierge Care® suite of mobile engagement solutions, the Beside Concierge™ addresses the non-clinical, non-emergent needs of each patient with in-the-moment access to their own personal “Comfort Concierge.” Using a mobile device, tablet or laptop, patients can make real-time requests from a menu of comfort services – like room temperature adjustment, requesting a hot meal, pet therapy or a visit from clergy.
Impact reimbursements by resolving
non-clinical issues to each patient’s satisfaction.
Why wait for post-discharge feedback that’s collected through an independent survey weeks after patients are discharged? Collect in-the-moment feedback from patients within seconds of receiving what they’ve requested, engaging the patient and telling them their experience is your top priority.
Communicate patient requests directly.
Our Bedside Concierge™ solution can be easily customized to handle almost any kind of non-clinical patient request. Here are some of the ways hospitals are currently utilizing it.
Would you like your prescription filled? We’ll have it ready for you when you’re headed home.
Having trouble getting out of bed and to the bathroom? Help is right around the corner.
Room need cleaning or you’d just like an extra pillow or blanket? We’ve got you covered.
Ready for that tray to be whisked away? Want something else to drink? Let us know, we’ll take care of it.
Want to arrange access to your electronic medical record or set up a visit from clergy? We’ll send someone to help.
Need the temperature in your room adjusted? We’re here to make everything about your stay more comfortable.
Benefits for patients and hospital staff.
Communicate and respond to inpatient needs in-the-moment, interactively engaging with them and conveying that their pleasant hospital stay is your top priority.
A comfortable experience makes the need for a hospital stay a bit more pleasant – and satisfied patients are more compliant in following health care protocols.
Offload clinical staff from fulfilling non-clinical patient requests – allowing them to focus on direct patient care.
Improve overall inpatient satisfaction leading to better HCAHPS survey results and higher reimbursements.
Integrate EHR, EMR and HIS via the GoMo Health API, allowing for secure data exchange and a detailed view of each patient, all in compliance with Health Level-7 (HL7) data transfer protocol and in a HIPAA secure environment.
Capture data via the GoMo Health platform’s reporting system and pinpoint areas for enhanced service delivery and process improvement.
What Our Client-Partners are Saying
The GoMo Health Bedside Concierge™ is a game changer for the Mother Baby Unit at Sacred Heart Hospital. Ours philosophy is to provide the most patient-centered, personalized, pampered experience for our soon-to-be and new moms, and this program enables us to do just that. Our unit nurses are thrilled, too, as this program supports our integrated, holistic approach to patient care – with nurses focuses on the clinical aspects and the patient experience team focused on the comfort needs of patients. It’s a win-win!Ian Freund
By using the Bedside Concierge™ to submit, process and deliver the non-clinical requests of our patients through each of the departments that can directly service those needs, the cost of patient care is reduced and efficiencies expanded. Bypassing the nursing team for servicing these important “comfort” needs of patients allows us to focus our energies completely on the clinical care of patients in the hospital, enhancing the patient experience, improving our work life and leading us to appreciate the “joy in practice” that was pivotal in our decision of careers in nursing.Susan Giordano
“The GoMo Health Concierge Care Inpatient Satisfaction solution is a real differentiator for us and our patients. It’s a perfect fit with our patient-centered, concierge type culture, engaging patients in their moment of need, and giving them direct access to a “Bedside Concierge” that’s there to support them throughout their stay.”Lauren Zaccardi Samman
A person’s visit to our new Emergency Department may be their first experience with Pascack Valley Medical Center and given the source of their need, they are typically, and understandably, already anxious and oftentimes upset. The GoMo Health Concierge Care Bedside Concierge™ solution enables our staff to make the patient and their family/caregiver feel more comfortable and cared for, and allows the clinical staff to focus on taking care of the true reason for their visit.Dawnn DePalma