Increase patient satisfaction through empowerment.
With the Discharge Concierge™, state-mandated pre-discharge patient education is delivered directly to patients for optimal cognition. In a fully automated yet highly personalized experience, resources are accessible via any web-enabled device – with inpatients reviewing content at their own pace, indicating completed content in an interactive checklist, noting any questions in a live notepad, and requesting nurse time for clarification only as needed. Patient completion is linked automatically via API to the patient’s electronic medical record, yielding a 100% turnkey process.
Bring back nurses’ joy in practice.
Free up nurses to focus their expert training on direct clinical patient care, scaling healthcare delivery to a wider patient base and reducing time spent on non-clinical care of patients. Automating the patient education process and activating patients to self-complete the content necessary for review prior to discharge provides patients with the resources needed to manage their own care when they leave the hospital, saving patients and providers time and reducing cost.
Discharge Concierge™ Features
Personalized Condition Support
Patients review content specific to their condition that can be independently completed through an easy-to-navigate, intuitive online portal. Discharge Concierge™ keeps track of progress and encourages patients to complete their checklist!
Provide patients with the resources needed to self-complete state-mandated, “need-to-know“ content prior to discharge. Organize your content by department, condition, or specific educational regimens for easy deployment.
Track Patient Progress
Discharge Concierge™ remembers where patients left! Users can easily return to their last viewed document if they close the portal for any reason. Nurses or other admin can check on patient progress to ensure compliance and completion.
Patients can send educational materials to themselves, family, or caregivers via email or text (SMS) message for future reference and review, ensuring they still have access to their content after they leave the hospital’s care.
Patients can note questions if they arise for discussion with the nurse as needed – or indicate completion without a 1:1 nurse session. Should the patient have any questions, nurses can schedule a review and learn the patient’s questions in advance.
Compliance and Documentation
Utilizing a real-time API integration, Discharge Concierge™ can connect directly to your EMR/EHR to track and document progress to ensure compliance with healthcare laws and regulations.
Benefits for patients and staff.
Allow nurses to focus on direct clinical patient care with the flexibility to meet with patients 1:1 as needed to answer questions and clarify directions as needed.
Put patients in the driver’s seat to access the information they need to know pre-discharge to care for themselves post-discharge!
Give patients the key to independently access educational content at their convenience, freeing up nurses from overall content delivery while allowing nurses to answer specific patient questions.
Redefine the empowered patient by providing self-care management education that they control, navigate, and self-complete.
Empowered patients have increased believability and trust in themselves – increasing their ability to self-care post discharge.