Project Description
A personalized approach to improving patient experiences
Pascack Valley Medical Center is a 128-bed, full-service, acute-care community hospital, located in Westwood, NJ. The hospital features, a brand-new Emergency Department, state-of-the-art maternity center, a women’s imaging center, cardiac and pulmonary rehab, center for joint replacement, wound care center, and an intensive/critical care unit.
Pascack Valley Medical Center sought to offer a personalized, patient-centered approach for each patient. GoMo Health and Pascack Valley Medical Center worked together to develop customized solutions for their needs.
| CLIENT OVERVIEW | |
|---|---|
| Website | pascackmedicalcenter.com |
| GoMo Health Solutions | Bedside Concierge™ Discharge Concierge™ Community Concierge™ |
Goals
Cater to the non-clinical needs of inpatients in real-time.
Garner positive patient feedback in the HCAHPS survey, resulting in increased reimbursements.
Collect in-the-moment feedback from patients.
Reduce the cost of care.
Increase Joy in Practice.
Personalize patient engagement.
Enhance service delivery.
Encourage and promote self-activated learning.
Satisfy JCAHO teach back requirements.
GoMo Health leveraged its proprietary emerging science, BehavioralRx, the science of precision health, to build the program and determine the engagement strategy, approach and content delivered.
Ensuring a positive hospital experience with Bedside Concierge
Bedside Concierge™ is designed to address the non-clinical, non-emergent needs of patients with a “Bedside Concierge” that is accessible through a mobile, tablet, or laptop.
Some examples of requests may include, but are not limited to:
Bathroom assistance
Ensuring the noise level around the room allows for appropriate patient rest and recovery
Pet therapy
Clergy assistance
EMR/EHR access
How was Bedside Concierge used by patients?
Bedside Concierge features reporting and analytics to help you visualize how various hospital services are being utilized and how promptly requests are fulfilled.
Personalizing the discharge experience with Discharge Concierge™
In 2018, Pascack Valley Medical Center also added Discharge Concierge™ to their suite of services; A highly-personalized, automated experience that provides patients with the resources needed to self-complete state-mandated, necessary, disease-specific coursework prior to discharge.
Available for access on any mobile device, tablet or laptop, Discharge Concierge allows patients to navigate the information at their own pace while saving nurses valuable clinical care delivery time. Patients have the option to submit questions directly to the nursing staff and to share information and documents via social or email empowering them to manage their own care once they return home.
Streamlining community health risk assessments
Community Concierge™ automates the collection of health risk assessment data at health fairs, screenings, and other community outreach events.
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