How Can Concierge Care Pick Up Where Outpatient Cancer Care Leaves Off?
One of the fundamental pillars of the Concierge Care® model is the assertion that each and every patient is different and comes with their own unique set of care and lifestyle needs. The reality of the outpatient care visit, in oncology and every other disease state, is that the time restrictions imposed during in-person provider engagement don’t allow nearly enough time to focus on every single possible area with which patients might be struggling. Even the most ardent care advocates can’t possibly think to write down every single question to ask during appointments.
To compound the issue, no single care provider will be able to cover every area of concern for patients who are experiencing multiple areas of stress. There is also a glaring need to engage patients spontaneously when they’re having moments of crisis, as well as on an ongoing basis in their lived environments.
Personal Concierge™ has been instrumental in helping improve treatment outcomes and quality of life for patients struggling with various types of cancer. Through a comprehensive and intuitive framework of support delivered through mobile text messaging and other forms of technology, we have worked with multiple cancer treatment providers to engage oncology patients in their lived environments so they can get the care and support they need beyond the traditional outpatient visit model. Our Oncology Personal Concierge™ Program addresses common issues that lead to escalation, including extreme distress, sadness, depression, fatigue caused by anxiety, and more. The program has resulted in thousands of patients getting the in-the-moment support they need as a supplement to their outpatient clinical care while also helping care providers better engage with the patients they serve. The program also includes a distress survey that screens patients regularly for signs of stress or distress, triaging responses with appropriate support and follow-up, and escalating to the clinical care team as needed, reducing adverse events.