An individualized approach to cancer care
RCCA (Regional Cancer Care Associates) is an industry leader in cancer care with a network of practices throughout New Jersey, Maryland, and Connecticut. RCCA takes a personal, community-based approach to their advanced cancer treatments, focusing on the unique needs of each individual. Through GoMo Chat™, RCCA optimized its remote care coordination and appointment scheduling.
| CLIENT OVERVIEW | |
|---|---|
| Website | regionalcancercare.org |
| GoMo Health Solutions | GoMo Chat™ |
| Cognitive Techniques | BehavioralRx® |
Goals
GoMo Chat™: a direct link between patient and pharmacy
RCCA patients can utilize GoMo Chat™, a secure and easy-to-use instant messaging tool, to directly reach pharmacy technicians and request prescription refills, schedule appointments, access lab results, speak with triage nurses, and more. By providing easy access to pharmacy staff in the palm of the patient’s hand, patients can more easily manage their treatment needs.
Streamlining patient correspondence
Through the online Chat portal, pharmacists can speak directly to patients in real time when additional information is needed to fulfill prescriptions or to notify patients that medications are ready for pickup. Custom templates allow pharmacy technicians and RCCA staff to choose from an unlimited number of editable messages and responses, expediting the communication process while maintaining a unique approach to each patient’s treatment.
Enhancing access to critical treatment information
RCCA staff and pharmacy technicians can also employ GoMo Chat™ to share information regarding diagnosis, clinical trials, treatment side effects, and even directions to practice locations. By opening the line of communication between the individual and the provider, patients can feel empowered and in control of their own personal treatment journeys.
GoMo Health leveraged its proprietary emerging science, BehavioralRx, the science of precision health, to build the program and determine the engagement strategy, approach, and content delivered.
The following behavioral and cognitive techniques were applied:
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