Personalized Health Management ProgramsDesigned to educate members, increase quality of care, and improve HEDIS measures and member satisfaction, Concierge Care® utilizes health risk assessments (HRA) and behavioral communications to personalize and stratify engagement. The solution covers the entire continuum of care, from onboarding to post-event engagement, and enables health plans and managed care organizations (MCOs) to have meaningful conversations with their members outside the office in order to motivate adherence and healthy decisions.

Concierge Care offers a wide range of solutions to fit the specific needs of your member population and achieve the best results, including one-way text (SMS) messaging and email communication, secure two-way text (SMS) chat for condition management, bill payment and renewals, and appointment and prescription reminders. Our customizable, condition-specific programs are available for any disease state, including Emergency Department (ED) diversion, asthma, diabetes, prenatal & post-delivery care, and many more.

Experience Concierge Care® as your members would with our interactive demo

Care Coordination
Member Services
Special Alerts
  • GoMo Health® understands that not every member population can be addressed with the same cookie cutter program, which is why we offer a number of turnkey and flexible Concierge Care® programs targeted at different disease states and wellness issues. Using risk stratification, we help health care professionals target and personalize engagement so members only receive the content that is most relevant to them and their condition. Concierge Care employs text (SMS) messaging, mobile websites, and other technologies to deliver targeted condition information, general wellness tips, instructional videos, incentives, and more to members without the hassle of logging into a portal.

    Our customizable, condition-specific programs are available for any wellness issue, including:

     ED Diversion

     Prenatal Wellness

     First 15 Months

     Asthma Wellness

     Diabetes Wellness

     Behavior & General Wellness

    GoMo Health Custom Concierge Care Program
  • GoMo Health Concierge Care - Behavioral Health Regiment

    Similar to our care coordination programs, GoMo Health® provides engagement for a number of areas that tend to fall through the cracks. Powered by our flexible platform, member services programs work to provide niche, at-risk groups with specialized remote care and help health care professionals address specific issues, such as onboarding and re-applying for Medicare/Medicaid coverage. Risk stratification and integration with backend systems allows messages to be personalized for better outcomes. With Concierge Care®, health care professionals can deliver a variety of communications, including motivational reminders, wellness tips, surveys, and more. Our interactive, secure two-way text (SMS) messaging goes above and beyond by enabling members to get the answers they need in-the-moment, during and after hours.

    Our member services programs include:

     Enrollment & Acquisition

     Retention & Redetermination

     Payment Reminders

     Member Satisfaction

     HEDIS Alignment

  • With our new special alerts engagement category, health care professionals can rapidly distribute need-to-know information to targeted populations for a variety of outcomes.

    Our special alerts program allows health care professionals to make members aware of health and situational advisories, including:

     Emergency Alerts

    Ad Hoc Alerts

    Environmental & Seasonal Alerts

    Health Alerts

    Weather Advisories

    Air Quality Index Alerts

    Community & Live Alerts

    GoMo Health Concierge Care Emergency Room Reduction
Concierge Care Content Library Examples

Concierge Care® Content Library

Help your members better manage their health by providing them with quality information that is both relevant to their specific conditions and easy to understand. Our vast library of condition-specific information, including messages, videos, tips, articles, and more, is all designed to help personalize engagement with actionable content that targets specific demographics, psycho-graphics, or member risk states. Messages and other resources are offered in a wide variety of languages to better connect you with your entire population and improve your member education efforts, regardless of what language your health care consumers speak.

Program Analysis & Development

While GoMo Health provides a variety of turnkey solutions, we also offer analysis and development services to help health plans improve upon current member outreach and education efforts. All of our Concierge Care Programs are available for customization to target a member population’s exact needs and overcome specific obstacles. Additionally, our highly skilled system architects and restless creatives are ready to work with your administrators to develop custom programs designed around any goal, condition, or outcome.

Other services we offer:

  • Our APIs can be integrated with a variety of back-end and EMR/EHR systems for improved data collection, population health management, and efficiency of care.
  • GoMo Health partners with a US-based nurse call center to address member questions and concerns during and after hours as part of our two-way text (SMS) messaging service.
  • Our Concierge Care solutions and content are available for both co-branding and white-labeling.
GoMo Health Asthma Concierge Care Program
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