Designed to educate members, increase quality of care, and improve HEDIS measures and member satisfaction, Concierge Care® utilizes health risk assessments (HRA) and behavioral communications to personalize and stratify engagement. The solution covers the entire continuum of care, from onboarding to post-event engagement, and enables health plans and managed care organizations (MCOs) to have meaningful conversations with their members outside the office in order to motivate adherence and healthy decisions.
Concierge Care offers a wide range of solutions to fit the specific needs of your member population and achieve the best results, including one-way text (SMS) messaging and email communication, secure two-way text (SMS) chat for condition management, bill payment and renewals, and appointment and prescription reminders. Our customizable, condition-specific programs are available for any disease state, including Emergency Department (ED) diversion, asthma, diabetes, prenatal & post-delivery care, and many more.
Experience Concierge Care® as your members would with our interactive demo
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GoMo Health® understands that not every member population can be addressed with the same cookie cutter program, which is why we offer a number of turnkey and flexible Concierge Care® programs targeted at different disease states and wellness issues. Using risk stratification, we help health care professionals target and personalize engagement so members only receive the content that is most relevant to them and their condition. Concierge Care employs text (SMS) messaging, mobile websites, and other technologies to deliver targeted condition information, general wellness tips, instructional videos, incentives, and more to members without the hassle of logging into a portal.
Our customizable, condition-specific programs are available for any wellness issue, including:
ED Diversion
Prenatal Wellness
First 15 Months
Asthma Wellness
Diabetes Wellness
Behavior & General Wellness
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Similar to our care coordination programs, GoMo Health® provides engagement for a number of areas that tend to fall through the cracks. Powered by our flexible platform, member services programs work to provide niche, at-risk groups with specialized remote care and help health care professionals address specific issues, such as onboarding and re-applying for Medicare/Medicaid coverage. Risk stratification and integration with backend systems allows messages to be personalized for better outcomes. With Concierge Care®, health care professionals can deliver a variety of communications, including motivational reminders, wellness tips, surveys, and more. Our interactive, secure two-way text (SMS) messaging goes above and beyond by enabling members to get the answers they need in-the-moment, during and after hours.
Our member services programs include:
Enrollment & Acquisition
Retention & Redetermination
Payment Reminders
Member Satisfaction
HEDIS Alignment
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With our new special alerts engagement category, health care professionals can rapidly distribute need-to-know information to targeted populations for a variety of outcomes.
Our special alerts program allows health care professionals to make members aware of health and situational advisories, including:
Emergency Alerts
Ad Hoc Alerts
Environmental & Seasonal Alerts
Health Alerts
Weather Advisories
Air Quality Index Alerts
Community & Live Alerts
The Trenton Health Team has been working hard to encourage healthy living and to improve the quality of life of those most in need. Incorporating Concierge Care into our pilot program was a clear choice because the platform connects with people in-the-moment, as they are dealing with their health problems, and uses its behavioral approach to empower healthy changes.
Greg Paulson
Concierge Care has helped us develop personalized messaging campaigns that are driven by members’ health activity. In our initial project we found that personalized messaging accelerated preventative healthcare adoption in specific groups.
Howard Brill, PhD
The GoMo Health Platform is an essential and growing component to our overall member engagement strategy and saves us up to 66% in actual communications costs versus current methods we use today.
Donna Deeb
GoMo Health assists us in a significant way by offloading and automating communications that routinely bog down our nurse case managers and service coordination team. This allows us to cost effectively deliver case management interventions to all of our members at the most appropriate level without compromising quality. Our clinical staff can better focus on high-priority cases and achieving desired results.
Stephanie Selby
Concierge Care® Content Library
Help your members better manage their health by providing them with quality information that is both relevant to their specific conditions and easy to understand. Our vast library of condition-specific information, including messages, videos, tips, articles, and more, is all designed to help personalize engagement with actionable content that targets specific demographics, psycho-graphics, or member risk states. Messages and other resources are offered in a wide variety of languages to better connect you with your entire population and improve your member education efforts, regardless of what language your health care consumers speak.
Program Analysis & Development
While GoMo Health provides a variety of turnkey solutions, we also offer analysis and development services to help health plans improve upon current member outreach and education efforts. All of our Concierge Care Programs are available for customization to target a member population’s exact needs and overcome specific obstacles. Additionally, our highly skilled system architects and restless creatives are ready to work with your administrators to develop custom programs designed around any goal, condition, or outcome.
Other services we offer:
- Our APIs can be integrated with a variety of back-end and EMR/EHR systems for improved data collection, population health management, and efficiency of care.
- GoMo Health partners with a US-based nurse call center to address member questions and concerns during and after hours as part of our two-way text (SMS) messaging service.
- Our Concierge Care solutions and content are available for both co-branding and white-labeling.
