To offer a personalized, patient-centered care and experience approach for each patient.
To cater to the non-clinical needs of inpatients in real-time, increasing the opportunity to garner positive patient feedback in the all-important HCAHPS survey, resulting in increased reimbursements.
The GoMo Health Bedside Concierge™ program is designed to address the non-clinical, non-emergent needs of patients with a “Bedside Concierge” that is accessible through a mobile, tablet, or laptop.
Pascack Valley Medical Center partnered with GoMo Health and 24K Creative to implement and promote the Concierge Care® Inpatient Satisfaction program. These “in-the-moment” requests are sent directly to the appropriate department for fulfillment, and may include bathroom assistance, ensuring the noise level around the room allows for appropriate patient rest and recovery, pet therapy, clergy assistance and EMR/EHR access.
Steady patient utilization, measuring an increase of up to 10% monthly.
By using the Bedside Concierge™ to submit, process and deliver the non-clinical requests of our patients through each of the departments that can directly service those needs, the cost of patient care is reduced and efficiencies expanded. Bypassing the nursing team for servicing these important “comfort” needs of patients allows us to focus our energies completely on the clinical care of patients in the hospital, enhancing the patient experience, improving our work life and leading us to appreciate the “joy in practice” that was pivotal in our decision of careers in nursing.Susan Giordano
A person’s visit to our new Emergency Department may be their first experience with Pascack Valley Medical Center and given the source of their need, they are typically, and understandably, already anxious and oftentimes upset. The GoMo Health Concierge Care Bedside Concierge™ solution enables our staff to make the patient and their family/caregiver feel more comfortable and cared for, and allows the clinical staff to focus on taking care of the true reason for their visit.Dawnn DePalma