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Pascack Valley Medical Center

Organizational Goal:

To offer a personalized, patient-centered care and experience approach for each patient.

Program Objective:

To cater to the non-clinical needs of inpatients in real-time, increasing the opportunity to garner positive patient feedback in the all-important HCAHPS survey, resulting in increased reimbursements.

Project Description:

The GoMo Health Bedside Concierge™ program is designed to address the non-clinical, non-emergent needs of patients with a “Bedside Concierge” that is accessible through a mobile, tablet, or laptop.

Solution:

Pascack Valley Medical Center partnered with GoMo Health and 24K Creative to implement and promote the Concierge Care® Inpatient Satisfaction program. These “in-the-moment” requests are sent directly to the appropriate department for fulfillment, and may include bathroom assistance, ensuring the noise level around the room allows for appropriate patient rest and recovery, pet therapy, clergy assistance and EMR/EHR access.

Results:

Steady patient utilization, measuring an increase of up to 10% monthly.

Request a demo of Concierge Care