Concierge Care® for Providers
Bridging the communication gap between
patients, caregivers, and providers
Patient care has long been shared by providers, hospitals, health systems, and to some extent the patients themselves. As the healthcare landscape continues to change from a care coordination, population health management, and reimbursement standpoint, so too has the approach to patient care.
Employing proven psychology and behavioral communications, GoMo Health® has developed a series of mobile inpatient, outpatient, and community education solutions developed to support the entire continuum of care. Whether in the community, in hospital, or at home, our Concierge Care® suite strives to produce better outcomes while saving your staff and organization time and money.
Experience Concierge Care as your patients would with our interactive demo
Areas of Care Outreach
Go beyond traditional community outreach
Collecting data from community events creates unique opportunities for healthcare providers to continue ongoing engagement. Our Community Concierge™ solution extends community outreach well after the health screening, fair, or other community education event has ended. Follow up with members of the community by sending mobile test-results, personalized health tips, and reminders to ensure they stay on top of their personal health and wellness.
Bringing hospitality to healthcare
Our award-winning Bedside Concierge™ solution is designed to address the non-clinical, non-emergent needs of hospital inpatients through their own personal mobile device. Patients can make real-time requests from a menu of comfort services such as room temperature, requesting meals, pet therapy, clergy visits, and more. Requests are sent directly to the hospital department responsible for fulfillment, offloading requests from nurses and allowing them to focus on clinical care needs.
Collect in-the-moment feedback from patients and use this data to improve patient experiences throughout the hospital or care center.
Streamlining Patient Education at Discharge
Automate and streamline state-mandated pre-discharge patient education through our Discharge Concierge™ solution. Empower patients by offering a fully automated, yet highly personalized discharge experience. Resources are accessible via any web-enabled device, allowing inpatients to review content at their own pace while noting questions for review. Completion of required materials is linked via API to the patient’s electronic medical records.
Encourage adherence and healthy lifestyle choices at home
Deliver personalized messaging and content directly to patient’s when and where it matters most. Based on patient health history, risk factors, comorbidities, condition knowledge, and support level, GoMo Health Personal Concierge™ is here to help assess, educate, and motivate patients in-the-moment and in palm-of-hand.
Personalize engagement with customizable messaging to better inspire action remotely.
Mobile-friendly content, images, videos, and resources allow patients to access content on-the-go, without the need to log into a portal or download an app.
Alleviate patient and caretaker concerns in-the-moment and safely deliver patient health information with our two-way, HIPAA-secure mobile chat.
REWARDS & INCENTIVES
Improve adherence and encourage program participation with rewards delivered via discount offers, sweepstakes, or pre-paid, reloadable gift cards.
Benefits for Patients and Providers
Create a proactive healthcare environment
Build better patient relationships
Improve wellness and medication compliance
Reduce unnecessary readmissions
Drive volume and cross sell services
Promote events, registration, and payment
Immediately react to patient questions and responses
Collect program data and analytics
We offer out-of-the-box solutions for a number of conditions and disease states, all of which can be tailored or customized to target the specific needs of your patient population. Some of our programs include:
ER Readmission Reduction
First 15 Months
Help your patients better manage their health by providing them with quality information that is both relevant to their specific conditions and easy-to understand. Our vast library of condition-specific information includes messages, videos, tips, articles, and more; all designed to help personalize engagement with actionable content that targets specific demographics, psycho-graphics, or patient risk state. Messages and other resources are offered in a wide variety of languages to better connect you with your entire population and improve your patient education efforts.
As a managed care organization focused on low income and vulnerable populations in Upstate New York, GoMo Health Concierge Care™ has helped us develop personalized messaging campaigns that are driven by members’ health activity. In our initial project we found that personalized messaging accelerated preventative healthcare adoption in specific groups, underscoring the importance of data-driven targeted messaging, rather than shotgun campaigns.Howard Brill
The Trenton Health Team has been working hard to encourage healthy living and to improve the quality of life of those most in need. Incorporating Concierge Care into our pilot program was a clear choice because the platform connects with people in the moment, as they are dealing with their health problems, and uses its behavioral approach to empower healthy changes.Gregg Paulson
The GoMo Health Platform is an essential and growing component to our overall member engagement strategy and saves us up to 66% in actual communications costs versus current methods we use today.Donna Deeb