CAREN THE VOICE OF CARE™
Utilizing the power of voice skills in healthcare
Breaking new ground with voice-activated skills and virtual assistants for healthcare
This Alexa-enabled skill responds to patient queries traditionally presented to care coordinators. Patients can verbally ask Caren questions through any Amazon Alexa device or the Amazon app, and Caren, in turn, responds with specific, helpful information, serving as a virtual healthcare assistant. Caren’s intelligence is fed by Concierge Care® program content, ensuring that patients are receiving the right information specific to their patient journey.
Patients or members that use Caren enjoy these benefits:
Ease of use – Caren joins the conversation in real-time, responding to specific inquiries in the moment of need.
Voice-activated links to additional care resources, including the Care Companion™
Escalate questions or needs to the clinical care team or provider just by asking
Independent activation of self-care management resources
Decreased stress in care management
Caren is right for your organization if your needs include:
Decreased cost of care management
A proactive approach to remote care management
Reducing unnecessary provider 1:1 sessions
Cutting readmissions or increasing adherence
Increased Joy in Practice
Voice Activated Resources
Populate Caren with responses to frequently asked questions or additional resources related to a care plan, medication, or disease.
Alerts & Reminders
Send alerts and reminders based on specific goals, variables, or user actions.
Escalations & Chat
Connect Caren with our GoMo Chat solution to offer 1:1 text message support when needed or route a voice call directly to a customer service representative or care team member through a smart device.
Send Additional Resources
Caren can send links via text or email with additional content or resources. Don’t have a place to house these resources? Read more about our Care Companion.
Educate Patients and Members
Keep patients or members better educated and informed throughout their healthcare journey by providing immediate answers to their questions.
Reporting & Analytics
Collect robust user data to continually improve resources and customer service.