Appointment reminders and COVID-19 screening
The Heart House uses Personal Concierge to improve patient preparedness for appointments, increase the rate of completed appointments, and screen for potential exposure to COVID-19. All scheduled patients receive a message to confirm their appointment in the days leading up to it. To confirm, patients complete a quick survey to screen for symptoms, check for recent travel to certain states, and identify other potential sources of exposure, and they may be asked to reschedule their appointment if necessary.
Appointment reminders are also sent to patients scheduled for stress tests, reminding them to avoid caffeine on the day of their appointment. The message is timed strategically to be received at the time of day when they are most likely to consume caffeine.