Improved quality and compliance scores
To increase well care visit compliance for children and adolescents by visiting a primary care physician; Overall increased member engagement, interaction, and retention.
GoMo Health leveraged its proprietary emerging science, BehavioralRx™, the science of patient engagement, to build the program and determine the engagement strategy, approach and content delivered. The following behavioral and cognitive techniques were applied:
- Suggestion Technology: Intervening at the right time
- Conditioning Technology: Reinforcing target behavior
- Reduction Technology: Persuading through simplifying
- Tailoring Technology: Persuasion through customization
Over the course of one year, Driscoll Health Plan launched a Personal Concierge™ program that provided patient education twice monthly to the member population and their caregivers to remind them to complete their annual visits, provide notification of community events, and deliver general health and wellness tips. Concierge Care® is a part of Driscoll’s overall patient-centric approach to providing quality care which led to the MCO topping the charts in Texas for STAR and CHIP well care visits in the child and adolescent categories.