Addressing the Complex Behavioral Health and Lifestyle Needs of NJ Patient Populations during the COVID-19 Outbreak

There is little debate that the COVID-19 pandemic has upended the United States healthcare system, putting unprecedented strain on supplies and personnel in virtually every major American city. It has also created a climate of increased fear, anxiety, and depression as the world sees more and more positive diagnoses and corresponding fatalities, global economic panic and the institutions on which they rely to enrich their health and quality of life at least temporarily shuttered.

Within these affected populations, there exists a world of complex care and lifestyle-engagement needs that vary from person to person, and it’s critically essential their access to care and support remain uninterrupted. While the State of New Jersey has done their best to leverage mobile text messaging and other technologies to provide information and support, GoMo Health has mobilized to offer deeply personalized, and intuitive messaging to fully engage, support and assist vulnerable patient populations who are struggling to maintain their maintain balanced mental health.

Engaging with the whole patient

As we do with all of our programs, GoMo Health has crafted conversational, informative, supportive, and compassionate messaging that lets patients know they have an ally and lifeline during this increasingly uncertain climate, however long they may last. Messages cover a broad range of topics, including infection-control tips, insights on medication adherence and telehealth accessibility for therapy appointments, emotional support messages to help alleviate anxiety and depression, nutrition and fitness guidance, logistical support, and much more.

We have strived to design customized COVID-19 messaging to addresses all aspects of life during the public health crisis, and we have already implemented programs for several of our partners, including Bridgeway Rehabilitation Services, Humana, and the Mental Health Association of New Jersey (MHANJ).

Supporting patients in the moment with GoMo Chat™

One of the most challenging everyday issues for patients with mental health issues, even under so-called normal, is the spontaneous emergence of high-risk situations and episodes, and the inconsistent support to help them during periods of vulnerability. GoMo Chat™ enables in-the-moment, secure conversations between patients and providers, augmenting Care Messages™ with patient-initiated real-time communication to guide each patient’s health care journey and scale provider resources. A fully HIPAA-compliant solution, GoMo Chat works to facilitate patient engagement and improve outcomes. If patients are experiencing heightened levels of stress, distress, anxiety, fear or depression, they have the option of immediate support via interactive, bi-directional chat.

Dynamic messaging to suit an evolving pandemic

If there’s one thing that we’ve learned from the COVID-19 pandemic, it’s that there are new developments every day that can further complicate health and quality of life in some different way. GoMo Health is committed to refining the content and stratification of our messaging to assist as many different vulnerable populations as possible. We’re all going through this in our own, and everyone could benefit from a little more support, whether it’s helpful information, consistent communication, or even just a kind word.