There is little debate that the COVID-19 pandemic has upended the United States healthcare system, putting unprecedented strain on supplies and personnel in virtually every major American city. It has also created a climate of increased fear, anxiety, and depression as the world sees more and more positive diagnoses and corresponding fatalities, global economic panic and the institutions on which they rely to enrich their health and quality of life at least temporarily shuttered.
Within these affected populations, there exists a world of complex care and lifestyle-engagement needs that vary from person to person, and it’s critically essential their access to care and support remain uninterrupted. While the State of New Jersey has done their best to leverage mobile text messaging and other technologies to provide information and support, GoMo Health has mobilized to offer deeply personalized, and intuitive messaging to fully engage, support and assist vulnerable patient populations who are struggling to maintain their maintain balanced mental health.
Engaging with the whole patient
As we do with all of our programs, GoMo Health has crafted conversational, informative, supportive, and compassionate messaging that lets patients know they have an ally and lifeline during this increasingly uncertain climate, however long they may last. Messages cover a broad range of topics, including infection-control tips, insights on medication adherence and telehealth accessibility for therapy appointments, emotional support messages to help alleviate anxiety and depression, nutrition and fitness guidance, logistical support, and much more.