Project Description
Breakthrough Early Intervention Digital Therapeutic to Support Children and Families
Amerigroup Community Care of Georgia helps improve health care access and quality for more than 500,000 Medicaid recipients in Georgia by developing innovative care management programs and services. Through health education programs, members are empowered to choose and sustain a healthy lifestyle.
Amerigroup and GoMo Health partnered to launch an Early Intervention Mobile Concierge Program for Families with an autism spectrum diagnosis. This program supports members with autism and their caregivers by ensuring they are getting the resources they need at the earliest point of intervention, and by providing psychosocial support to ease the strain on caregivers.
| CLIENT OVERVIEW | |
|---|---|
| Website | myamerigroup.com/ga/georgia |
| GoMo Health Solutions | Personal Concierge™ Care Companion™ GoMo Chat™ |
Our Goals
Support members with autism and their caregivers by ensuring that they are getting the resources they need at the earliest point of intervention
Provide psychosocial support to parents, foster parents, and adoptive parents to ease the burden associated with caring for a child with autism
Provide psychosocial support to adult members living with autism
GoMo Health leveraged its proprietary emerging science, BehavioralRx, the science of precision health, to build the program and determine the engagement strategy, approach and content delivered.
The following behavioral and cognitive techniques were applied:
Reduction Technology / Persuading through simplifying.
Tailoring Technology / Persuasion through customization.
Nurturing Technology / Guided persuasion.
Conditioning Technology / Reinforcing target behavior.
Environment of Need Technology / Intervening at the right time.
Two-Pronged Engagement Program Focused on Early Detection and Intervention
Research shows that early intervention for children with an autism diagnosis has more impactful, long-term positive effect on behaviors, giving children the greatest likelihood of developing to their fullest potential. This evidence-based program is an integrated digital therapeutic supporting both parents and caregivers of children with autism and ensures adherence with appropriate autism screens and milestone tracking for all members with children under four.
Early Detection Program:
Based on the (child) member’s date of birth, their caregiver is enrolled into the Early Detection program and begins receiving personalized text messaging that supports monitoring of important milestones, along with reminders to bring their child to their well-visit appointments to ensure appropriate pediatric autism screenings are completed.
Autism Program:
Every member already flagged with an autism diagnosis is automatically enrolled into the program and receives evidence-based content grounded in behavioral science principles. The content falls within four main categories – general autism, education, caregiver stress, and activities of daily living– to support all facets, both physical and emotional, of managing an autism diagnosis.
Psychosocial Support for Caregivers and Adults Living with an Autism Diagnosis
With seven personalized message tracks in which individuals can enroll, the web-based program includes personalized and interactive content that guides participants through their journey based on their individual needs. The program’s resources – which include the ability to text in keywords that trigger in the moment support – help caregivers manage the emotional implications and ease the caregiver stress, anxiety and overwhelm associated with a diagnosis. The program also includes periodic interactive surveys and assessments that use sophisticated logic to “converse” with participants in real-time, triaging and supporting their needs.
Personalized Message Tracks:
Newly Diagnosed: additional support and resources for caregivers navigating a new diagnosis
Caregiver Stress support: caregivers who indicated high stress/distress on surveys
Foster Care Track: to track child placement changes and flag for case management to ensure messaging with correct caregiver
Level 1 General Autism: general Autism support for ages 0-21
General Autism Adult: for adults ages 18-21 to receive communication and content directly
Level 2 General Autism: additional support for those who indicate they need added resources and contacts
ADL & Education Support: two distinct tracks with additional support in these areas
Keywords:
SMILE: A joke, game or reward that will make the participant smile
MOOD: “Feel good” content
HOPE: Messages of inspiration
SONG: Links to songs that inspire, calm and/or provide an emotional boost
A Unique Care Management Component for Those in the Foster Care System
This program was built with a unique component to assist with families in foster care. Through interactive messaging, care coordinators can track when the main point of contact for a child’s care changes within the foster care system. These changes trigger escalations to care coordination to ensure the messages are being delivered to the current caregiver and the child’s information stays up to date in the system, creating a seamless experience for the child.
Ongoing Positive Results
Since program launch:
84,900 members enrolled in early detection (before a diagnosis)
5,407 program participants with an autism diagnosis enrolled in the early intervention programming
99.6% retention rate
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