Project Description
Integrating Food & Nutrition Into Healthcare for Vulnerable Populations
This Food-as-Medicine approach is a powerful means to help Medicare Advantage plans address not only chronic disease management but social determinants of health, food insecurity, and quality of life. The benefit will help plans grow and retain members while improving long-term health and well-being of its participants.
Bright HealthCare, a leading tech-enabled health insurance carrier, delivers healthcare benefits to more than 720,000 consumers across 14 states and 99 markets. Core to its mission is ensuring integrated care that meets members where they are, reduces barriers to access and drives improved outcomes.
In partnership with Hea!thrageous and Diet ID, GoMo Health designed a unique Food as Medicine solution. The program combines nutritionally balanced meals from Hea!thrageous with a virtual health concierge. Designed to provide a nurturing and seamless support experience, the program improves member health and enhances an integrated approach to serving vulnerable populations.
| CLIENT OVERVIEW | |
|---|---|
| Website | BrightHealthCare.com |
| GoMo Health Solutions | Personal Concierge™ Care Companion™ GoMo Chat™ Made Easy Meals™ |
| Cognitive Techniques | BehavioralRx® |
Our Goals
Improve:
- Medicare Advantage Star Ratings through enhanced member experience and improved quality measures
- Health outcomes by empowering members to live healthier lives
- Care management operations to bring back Joy of Practice for staff, case managers and providers
Ensure cost-effective scalability
GoMo Health leveraged its proprietary emerging science, BehavioralRx, the science of precision health, to build the program and determine the engagement strategy, approach and content delivered.
The following behavioral and cognitive techniques were applied:
Influence Technology / Persuasion through shared decision making.
Anchoring Technology / Cognitively connecting a desired action with an existing everyday activity.
Reduction Technology / Persuading through simplifying.
Tailoring Technology / Persuasion through customization.
Nurturing Technology / Guided persuasion.
Conditioning Technology / Reinforcing target behavior.
Environment of Need Technology / Intervening at the right time.
Wonder and Wander Technology / Activation by increasing memory persistence and recall via mental/physical activities that stimulate necessary neuroreceptors.
Successfully Managing Chronic Conditions for a Healthier Lifestyle
The program is offered to all eligible Bright HealthCare and Brand New Day members in the Medicare Advantage, C-SNP and dual health plans with qualifying chronic conditions including type 2 diabetes, congestive heart failure, chronic kidney disease, high cholesterol and hypertension. The program is offered in both English and Spanish.
Meal choices are presented to, selected by, and delivered to members in accordance with their recommended diet, and the interactive health concierge coaches members through successful activation of the mind and body with thoughtfully constructed content that reinforces a healthier lifestyle.
Integrated Program Components
The program supports and guides members through personalized engagement including:
Introductory communications, program outreach and consent
Ongoing text and email message engagement to deliver educational resources
Feedback collection from members to better personalize the support and guidance they receive
Residential delivery of ready to “heat and eat” meals, all matched to the members’ recommended diet
Remote patient glucose monitoring
Healthy Eating Score
Access to a New Level of Member Data
The Food as Medicine program incorporates ongoing surveys and assessments that engage members and allow Bright HealthCare access to more detailed and frequent member data and insights. This enhanced data drives program outcomes and positively impacts company outcomes
Quality Assessments for Dietary Intake
The Healthy Eating Score component provides an objective measure of diet quality with a breakthrough digital assessment that individuals can complete in minutes. Supporting both the members and the care team, the tool helps members self-assess their diet, set goals, and feel empowered to succeed with a personalized nutrition plan. Image-based technology matches members to a unique dietary pattern, complete with a diet quality indicator and comprehensive nutrient and food group breakdown. The system also enables health coaches and clinicians to better understand and counsel members on their dietary intake for a truly personalized food as medicine experience.
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