Personalized, Condition-Specific Education
The concierge program serves members with chronic conditions who need advanced health management and care coordination by utilizing strategic health reminders and simplified access to local health, social and transportation resources, as well as live 24/7 help and triage options. Condition-specific content is delivered directly to each member’s mobile phone based on each participants’ content preference.
- Behavioral Health Management
- Congestive Heart Failure (CHF)
- High-Risk Pregnancies
- Medically Fragile Children
- Prenatal Women (with Substance/Opioid Use Disorders)
- Substance/Opioid Use Disorder
This program addresses each member’s self-expressed needs, social determinants of health and challenges, resulting in a more proactive approach to condition management and adherence to treatment. By leveraging this “tailoring technology”, participants are encouraged to submit ongoing candid feedback on their progress, enabling the program to be further customized to their individual needs.