Project Description
Individualized Programs Designed to Engage & Support Different Populations
Legacy Treatment Services is an evidence-based practice providing innovative clinical interventions, including behavioral health, mental health, intellectual/developmental and addiction services, to children, youth, families and individuals.
GoMo Health teamed up with Legacy Treatment services to create three individualized programs – Community Support Solutions, Intensive Outpatient and Functional Family Therapy – specifically designed to meet the needs of each member population. The programs enhance and extend the impact of in-person sessions, providing personalized support to each participant.
| CLIENT OVERVIEW | |
|---|---|
| Website | www.legacytreatment.org |
| GoMo Health Solutions | Personal Concierge™ GoMo Chat™ |
Our Goals
Your Community Support Services Concierge, treating chronic mental health in adults
- Close loop from referral sources
- Increase attendance via reminders for scheduled sessions
Your Intensive Outpatient Concierge, treating drug and alcohol dependency in adults
- Increase attendance and participation in scheduled sessions through completion of program
- Educate and guide members through legal case management, providing education and emotional support
Your Functional Family Therapy Concierge, treating high-risk youth and their families
- Increase attendance and participation in scheduled sessions through completion of program
- Maximize touchpoints for scheduling family therapy sessions to reduce no-shows
- Increase completion of modules for 5-phase program
- Close loop from referral sources
GoMo Health leveraged its proprietary emerging science, BehavioralRx, the science of precision health, to build the program and determine the engagement strategy, approach and content delivered.
The following behavioral and cognitive techniques were applied:
Reduction Technology / Persuading through simplifying.
Tailoring Technology / Persuasion through customization.
Nurturing Technology / Guided persuasion.
Conditioning Technology / Reinforcing target behavior.
Environment of Need Technology / Intervening at the right time.
Select a program to learn more
Nurturing Members Through Their Journey
The long-term program implements personalized engagements focused on supporting members during their enrollment, to increase consistent attendance at sessions and providing resources to support and extend the techniques shared in live sessions. The mobile-based program delivers messages directly to the member with an overall goal of encouraging increased activation, self-help, and independence in each participant’s daily life.
In-the-Moment Engagement at Members’ Fingertips
Through periodic surveys and assessments, the care team is immediately notified if participants need additional support and adjust individual care plans as necessary to ensure optimal outcomes.
Members can also text in a simple keyword to receive specific in-the-moment content. Sample keywords and responses include:
COPE: Strategies/content to help manage thinking errors
MUSIC: Music to feel-good and motivate continued participation on the treatment journey
PEER: Stories/videos from others who have shared similar experiences
SMILE: Uplifting jokes to make you smile
LIFE: Tips to stay motivated on your journey to independence
Reinforcing In-Person Member Engagement for Additional Support
The Drug & Alcohol Dependency Intensive program addresses general legal case management including the emotional burden that comes along with it and reinforces therapies outside of sessions to support overall program success and keep members engaged with the goal of successfully completing the program.
Through periodic surveys and assessments, the care team is immediately notified if participants need additional support and adjust individual care plans as necessary to ensure optimal outcomes.
Members can also text in a simple keyword to receive specific in-the-moment content. Sample keywords and responses include:
COPE: Strategies/content to help manage thinking errors
MUSIC: Music to feel-good and motivate continued participation on the treatment journey
PEER: Stories/videos from others who have shared similar experiences
SMILE: Uplifting jokes to make you smile
HEALTH: Nutrition and fitness tips for overall health
Guiding Families Through Phased Treatment
Designed to nurture families with children ages 11-18 through their family-based prevention and intervention counseling sessions. The program engages both guardians and adolescents in a phased program approach to meet members where they are in their journey and reinforce in-person therapies.
Connecting with Specialists from the Comfort of any Web-Enabled Device
The program utilizes GoMo Chat™, an IM-like messaging platform that allows the team to speak to members in real time via secure SMS. Staff can communicate with participants through their PCs, tablets, or cell phones, with the capability to expedite responses through an unlimited number of message templates.
Members can also text in a simple keyword to receive specific in-the-moment content. Sample keywords and responses include:
HOPE: Tips to remain motivated
MUSIC: Feel-good music that motivates each member of the family
RESOURCE: Additional actionable content
SCHOOL: Resources to help youth through school-related issues
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