Project Description
All-in-One Care Coordination Solution for Caregivers and Care Managers
Since 1973, Sourcewise has provided services and support to seniors in Santa Clara County, CA with a mission to provide adults and their caregivers with the tools and services they need to effectively navigate health and life options through a comprehensive network of resources.
Sourcewise MyPlan, a collaboration between GoMo Health and Sourcewise, provides support to caregivers and ensures a timely connection to case managers that can help connect caregivers to resources such as respite care and Medicare support. By bringing needed resources to the caregiver that they can access in their lived environment, this program gently guides caregivers and addresses psychosocial needs.
| CLIENT OVERVIEW | |
|---|---|
| Website | mysourcewise.com |
| GoMo Health Solutions | Personal Concierge™ Care Companion™ GoMo Chat™ |
Our Goals
Reduce the time between the first intake and the first interaction with care manager by 33%
Increase client satisfaction by 20%
Improve caregiver outcomes: PHQ 2; Fatigue; Stress; Unmet needs
Improve net promoter score by 20%
GoMo Health leveraged its proprietary emerging science, BehavioralRx, the science of precision health, to build the program and determine the engagement strategy, approach and content delivered.
The following behavioral and cognitive techniques were applied:
Influence Technology / Persuasion through shared decision making.
Anchoring Technology / Cognitively connecting a desired action with an existing everyday activity.
Reduction Technology / Persuading through simplifying.
Tailoring Technology / Persuasion through customization.
Nurturing Technology / Guided persuasion.
Conditioning Technology / Reinforcing target behavior.
Environment of Need Technology / Intervening at the right time.
Managing and Reducing Caregiver Stress
In the U.S., one in five adults (53 million adults) are family caregivers. Caregiver distress is widespread, disproportionately affecting women and minorities, and can lead to mental health challenges and increased healthcare utilization and costs. Community-based organizations are at the center of innovation and are well-positioned to scale support for family caregivers.
MyPlan was created to offer an all-in-on care coordination solution for caregivers and care managers.
Using MyPlan, caregivers can:
- Experience a streamlined, digital intake process
- Receive automated and personalized informational support for caregivers based on the intake
- Reach out to care managers easily via a HIPAA compliant Chat communication system
- Receive text-based regular check-ins including calendar invitations and scheduling links for appointments
Using MyPlan, care managers can:
- Improve appointment scheduling process
- Have and document real-time text-based communication with caregivers
- Ensure needed resources go directly and seamlessly into the hands of caregivers
Unique Program Features Streamlined Support for Caregivers
- Integration with an online scheduling platform to allow caregivers to self-schedule appointments with Sourcewise case managers anytime, anywhere, allowing the caregiver to connect quickly to a case manager
- Case managers can assign tasks and resources to the caregiver, via a to-do list integration, based on self-expressed needs to further customize support
- First GoMo Health program to utilize emojis in care messages to increase participant engagement
Program Outcomes
In just 1 year, Sourcewise MyPlan drastically impacted the overall health of caregivers and persons cared for.
Overall Program:
- 90% retention rate
Improvement in Caregiver Physical & Emotional Health:
- 29% decrease in rate of caregiver depression
- 13% decrease in rate of caregiver stress
- 73% decrease in rate of caregiver isolation
- 47% decrease in ED visits that did not result in admission
- 76% decrease in number of overnight stay or longer in the hospital
- 100% decrease in average length of hospital stay
Improvement in Persons Cared for SdoH:
- 20% decrease in a lack of reliable transportation preventing access to care
- 10% decrease in food insecurity
- 45% decrease in number of emergency department visits that did not result in an admission
What Sourcewise caregivers are saying!
“I can’t express how much of a difference [the GoMo Health] program has made in my life. Please continue the program; it makes a huge difference.“
“All of the resources included in the program have given us the needed time to get out every other week to destress.”
“The GoMo Health program has made a huge difference in my stress levels and the educational portal has taught me so much.“
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