Walking patients through treatment

AposTherapy treats back, knee, and hip pain through a non-invasive footwear device that can improve stability, relieve discomfort, and improve the patient’s quality of life. By providing customized support directly to patients throughout the course of their treatment, the AposTherapy Concierge Program helps these patients adhere to proper use of the device while gathering precise data that measure the therapy’s usage and effectiveness.

CLIENT OVERVIEW
Website	apostherapy.com
GoMo Health Solutions	Personal Concierge™
Cognitive Techniques	BehavioralRx®

Goals

Improve patient compliance to the therapy
Enhance patient understanding of the benefits of the therapy.
Measure the precise effectiveness of the therapy through certain movements
Provide appointment reminders
Increase the number of patients that come to their initial visits

A multi-stage approach

Patients in the AposTherapy Concierge program progress through several stages of Care Messages that determine the frequency and intensity of the provided support. New patients receive substantial treatment guidance focused on device instructions and safety information. As the patient becomes attuned to the treatment device, the messaging evolves with them, continuing to provide more emotional support and guidance related to condition management, quality of life, and properly using their device.

Appointment reminders

When a patient has a therapy appointment coming up, this Concierge Care™ program sends a personalized text message reminder one week before the appointment, with another reminder the day prior to the appointment. By improving appointment adherence among patients, AposTherapy can better ensure the effectiveness of their device and improve desired patient outcomes.

GoMo Health leveraged its proprietary emerging science, BehavioralRx, the science of precision health, to build the program and determine the engagement strategy, approach, and content delivered.

The following behavioral and cognitive techniques were applied: