Telehealth Implemented Three Ways: The Telehealth Triple Play

By Emily Carter|Published On: April 12th, 2021|

The changing landscape of healthcare in 2020 and 2021 has resulted in social distancing barriers, a healthcare system that is pushed to its limits, and patients who are taking a more active role in their own care. As these changes evolve over time, they have greatly accelerated the adoption of telehealth and digital therapeutics, and that is unlikely to change even as the imminent dangers of COVID-19 begin to diminish.

While telehealth is the trend at the moment, not all telehealth technology solutions are the same. GoMo Health has built a powerful telehealth system, Personal Concierge™, that is comprised of three main components. Using a scientific engagement approach to optimize patient activation, Personal Concierge provides virtual care coordination in an outpatient setting.

The three components of Personal Concierge are called the Telehealth Triple Play. Providers, plans, and pharma companies can mix and match the three components of Personal Concierge that work best for their own unique needs. Best implemented together, the Telehealth Triple Play meets a patient via three avenues: human to human, digital to human, and medical device to human. This outpatient care approach allows for the treatment of the whole patient, not just their condition.

Human to Human

Using Secure Chat to Speak Directly to Patients in Real-Time

GoMo Chat allows patients or caregivers to speak directly to providers using a secure chat portal. Because it is fully HIPAA-compliant, GoMo Chat is impactful when used as a first-line triage to prevent adverse events and address any escalation of issues. Patients and caregivers have in-the-moment access to their clinical care team simply by using their standard mobile messaging, with no additional barriers to use. Additionally, GoMo Chat supports image sharing that helps detail physical symptoms, allows for document uploads, or for completion of assessments pre- and post-appointment. On the provider portal, multiple conversations can be managed simultaneously, allowing providers, case managers, social workers, and others to scale their support instead of relying on phone calls or in-person visits.

Benefits

Fully secure and HIPAA-compliant
First-line triage based on business rule escalation of issues and potential adverse events
Mobile conversations for EMR charting and reimbursements
Ability to scale provider support
Patients have real-time access to clinical care team

Client Spotlight:

The Mental Health Association in New Jersey (MHANJ) strives for the mental health of individuals through advocacy, education, training, and services. MHANJ uses GoMo Chat to connect with participants, caregivers, family members, or friends to reduce the barriers that prevent people from seeking or offering help and support.

Digital to Human

Deliver personalized messaging to patients via bot

Communication with patients and caregivers is not limited to only working hours when providers are available on the other end of a chat screen. Through Care Messages™ and our learning management system (called the Care Companion™), providers can communicate with patients via mobile messaging.

Care Messages are one- and two-way mobile messages that address the physical, mental, and emotional state of patients or caregivers. Messages deliver important information at a regular cadence, personalized to the person’s unique needs. Bidirectional assessments, single-question surveys, and other engaging messaging may be sent to patients to gauge status. Patients may also initiate messaging, indicating their need for support. This allows for the prevention of adverse events, emergency department (ED) visits, and hospital stays.

The Care Companion is a cloud-based learning management system. A patient’s Care Companion is dynamically populated to support their own treatment protocol, considering the person’s individual interests and needs. As the treatment plans progress, the content within the Companion dynamically adjusts to support evolving needs of the patient. Each Companion includes a searchable library of content, acting as a valuable resource for patients. Precision tracking allows providers to see what content resources have been utilized and acted upon.

Benefits

Extension of care delivery to a remote environment
Consistent digital communication designed to meet the needs of the patient or caregiver
Messaging during off-peak hours; available to patients at all times of day
Early detection of medication toxicity and adverse events
Ability to offer psychosocial support when the patient indicates stress or distress
Back-end response tracking to escalate to a human care coordinator or social worker

Client Spotlight:

Optimus Healthcare Partners is a leading accountable care organization (ACO) based in New Jersey. Optimus utilizes Care Messages and the Care Companion to increase medication adherence for Optimus Medicare patients with diabetes, hypertension, and high cholesterol who are enrolled with UnitedHealthcare.

Medical Device to Human

Monitor patients’ vitals in real-time via medical devices used at home

Care delivery that has traditionally been office-based can now be moved into a patient’s home with a “clinic at home” model. Through remote patient monitoring (RPM), medical devices connect to our hub via Bluetooth, recording and storing data in the cloud for tracking and reporting. Over 150 devices are supported, including glucose meters, blood pressure readers, oximeters, scales, and thermometers. Using a web-based dashboard, clinical care teams are able to assess and act upon the collected data.

Benefits

Move office-based care to the home
Track and report patient measurements in the cloud
Support for over 150 devices
Web-based dashboard for clinical care team assessment and action
Automated triage
Real-time access to alerts and historical data trends
Expansion of billing and revenue for RPM
Increased Patient Activation Measurements (PAM)
Ability to scale provider support

Client Spotlight:

CTCA

Cancer Treatment Centers of America^® (CTCA) is a national, comprehensive cancer care network, with five hospitals around the country and a growing footprint of Outpatient Care Centers and other locations. Oncology Clinic at Home (OCH) is a dynamic digital therapeutic program designed to guide oncology patients using multiple means of engagement that create one seamless patient journey. The program implements the entire Telehealth Triple Play, including RPM. Through RPM devices, the OCH program tracks each patient’s vital signs throughout their treatment protocol. Vital signs are run through response analysis technology and triaged. Each medical device kit provided to a patient includes: